Total Years of Experience: 13 Years, 0 Months
January 2014
To January 2019
Operations Manager
at GENIUS FOR EDUCATIONAL DEVELOPMENT ACADEMY S.A.L—GENIUS MAP
Location :
Lebanon - Beirut
Type of Business: Education
Supervising the Secretarial and the Call Center Department.
Responsible for all governmental transactions in accordance with the company’s lawyer
Supervising the Human Resource Department and all related CNSS affairs
Responsible for the Logistics and Procurement and all components of the Facility Management Services
Responsible for all related execution tasks in the preparation of any events (competitions, exhibition or conferences…
Member in three main areas: Board of Directors, Franchise Committee, Quality Management Council
Supervising the Secretarial and the Call Center Department.
Responsible for all governmental transactions in accordance with the company’s lawyer
Supervising the Human Resource Department and all related CNSS affairs
Responsible for the Logistics and Procurement and all components of the Facility Management Services
Responsible for all related execution tasks in the preparation of any events (competitions, exhibition or conferences…
Member in three main areas: Board of Directors, Franchise Committee, Quality Management Council
January 2014
To January 2015
Retail Manager
at COMDATA
Location :
Lebanon - Beirut
Type of Business: Telecommunication
Directing national and international resellers, establishing new call shops and preparing calling cards.
Applying Frinzo Mobile Calling Application for international calls and messaging
Involved with preparation of the DID and the PBX cloud service.
Responsible for the improvement and the development follow up of the Frinzo App website: www.frinzo.com
Responsible for the Social Media management and publishing for Frinzo Mobile Application services
Responsible for the follow up with the SEO's (Search Engine optimization) as external contractors
Follow up rates exchange for Frinzo App with the wholesale department to obtain best available and high value rates and
service quality, and follow up all financial issues with the accounting department
Responsible for the follow up of all kinds of technical support issues with the NOC (Network Operation Center) department.
Directing national and international resellers, establishing new call shops and preparing calling cards.
Applying Frinzo Mobile Calling Application for international calls and messaging
Involved with preparation of the DID and the PBX cloud service.
Responsible for the improvement and the development follow up of the Frinzo App website: www.frinzo.com
Responsible for the Social Media management and publishing for Frinzo Mobile Application services
Responsible for the follow up with the SEO's (Search Engine optimization) as external contractors
Follow up rates exchange for Frinzo App with the wholesale department to obtain best available and high value rates and
service quality, and follow up all financial issues with the accounting department
Responsible for the follow up of all kinds of technical support issues with the NOC (Network Operation Center) department.
January 2013
To January 2014
Hotel Manager
at ASSAHA CONVENTIONAL HOTEL, LEBANON
Location :
Lebanon - Beirut
Type of Business: Leisure
Establishing safety and health guidelines so that the facility meets the international requirements.
Follow up with contractors and staff to ensure that all required works has been done in a satisfactory way and to fix any potential deficiencies.
Always ready for emergencies or urgent issues as they arise and dealing with the consequences.
Follow up building renovations and Facility Management plans
Establishing safety and health guidelines so that the facility meets the international requirements.
Follow up with contractors and staff to ensure that all required works has been done in a satisfactory way and to fix any potential deficiencies.
Always ready for emergencies or urgent issues as they arise and dealing with the consequences.
Follow up building renovations and Facility Management plans
January 2012
To January 2013
Operational Manager
at ASSAHA WELLNESS CLUB AND SPA, LEBANON
Location :
Lebanon - Beirut
Type of Business: Leisure
Planning for upcoming seasons and promote personal training and fitness classes to members
Manage all new inquiries by providing club tours, communicating club offerings and monitoring all Club activities
Maintain club facility through routine cleaning and managing timely equipment repairs and maintenance
Accounts and payment management, cashing-up and keeping stock records for purchasing equipment and supplies
Carrying out health and safety checks on the equipment and site and handling all complaints and incidents
Using advanced management information system for reservations and guest account management
Planning for upcoming seasons and promote personal training and fitness classes to members
Manage all new inquiries by providing club tours, communicating club offerings and monitoring all Club activities
Maintain club facility through routine cleaning and managing timely equipment repairs and maintenance
Accounts and payment management, cashing-up and keeping stock records for purchasing equipment and supplies
Carrying out health and safety checks on the equipment and site and handling all complaints and incidents
Using advanced management information system for reservations and guest account management
January 2011
To January 2012
Front Office Manager
at ASSAHA BOUTIQUE HOTEL, LEBANON
Location :
Lebanon - Beirut
Type of Business: Leisure
Trains, cross-trains, and retrains all front oce personnel and conducts weekly scheduled meetings
Inspect that accurate room status information is maintained and properly indicated, Maintains master key control procedures
Reviews and completes guest’s tray-ledger reports, and checks cashiers in and out and verifies deposits at the end of each shift.
Monitor credit report and maintain close observation of daily guest accounts
Operate all aspects of Front Oce computer system, including software maintenance
Review daily front office work and activity reports generated by Night Audit and follow up any deficiencies
Trains, cross-trains, and retrains all front oce personnel and conducts weekly scheduled meetings
Inspect that accurate room status information is maintained and properly indicated, Maintains master key control procedures
Reviews and completes guest’s tray-ledger reports, and checks cashiers in and out and verifies deposits at the end of each shift.
Monitor credit report and maintain close observation of daily guest accounts
Operate all aspects of Front Oce computer system, including software maintenance
Review daily front office work and activity reports generated by Night Audit and follow up any deficiencies
January 2010
To January 2011
Executive Housekeeping Manager
at Assaha Hotel
Location :
Lebanon - Beirut
Responsible for cleanliness, orderliness and appearance of all hotel areas and out-of-premises areas, inspecting all hotel
rooms so that they are meeting companies standards
Maintain par stock of guest supplies, cleaning supplies, linen and uniform. And monitor and perform inventories weekly /
monthly.
Assist Purchase department in selecting suppliers for items related to Housekeeping specially hospitality suppliers: linen,
cleaning materials and guest supplies, such as soap, aftershave, etc.
Recommend recruitment of new personnel and organize on-the job training, train staff by following OSHA and hotel guide-
lines for the safe handling of all housekeeping equipment and conduct pre- shift brief meeting at 8 AM on a daily basis, au-
diting employee scheduling and payroll and cost controls
Maintain clear and efficient communication and coordination with the Front office and other departments of the hotel
Coordinate with the outside laundry and follow up on maintenance/equipment issues with engineering
rooms so that they are meeting companies standards
Maintain par stock of guest supplies, cleaning supplies, linen and uniform. And monitor and perform inventories weekly /
monthly.
Assist Purchase department in selecting suppliers for items related to Housekeeping specially hospitality suppliers: linen,
cleaning materials and guest supplies, such as soap, aftershave, etc.
Recommend recruitment of new personnel and organize on-the job training, train staff by following OSHA and hotel guide-
lines for the safe handling of all housekeeping equipment and conduct pre- shift brief meeting at 8 AM on a daily basis, au-
diting employee scheduling and payroll and cost controls
Maintain clear and efficient communication and coordination with the Front office and other departments of the hotel
Coordinate with the outside laundry and follow up on maintenance/equipment issues with engineering
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