Business Development Analyst
Business Experts Gulf
Total years of experience :14 years, 8 Months
*Requirement analysis through organize and conducting discussions on business topics to identify challenges and expectations.
*Analyse and break down information gathered from multiple sources, to decompose complex business flows and rules into the proper levels for analysis, to identify gaps, to resolve conflicting information, and to develop an understanding of the customer business domain.
*Providing customers with solutions from within the current business portfolio which includes Microsoft solution such as Microsoft Dynamics ERP and CRM.
*Identifying new business development opportunities by attending different business exhibitions and through visiting potential customers in order to expand the system
*Participating in expanding the business portfolio by analysing the sales history, market trends and by improving the team capabilities in order to enhance internal knowledge on business analysts discipline or business domain, Also Assist with on-boarding of new team members.
*Developing and Maintaining relationships with existing customers by providing continuous services & innovative solutions for new challenges
*Managing the customer Relationship Management (CRM) system internally and on a daily basis of activities that includes:
o Data updates - amending records as appropriate.
o Data analysis and report generation
o Responsible for Sales Management, leads management and sales cycle
Manage monthly KPI and daily performance including different matrices.
Daily performance tracking for dashboard that reflects current department performance and help in decision making.
Analyse and facilitate strategic and operational activities.
Using MS Excel functionalities (Lookup, Logical, statistical) to manipulate data.
Using MS SQL quires for generating sales figures reports from SQL Server 2008.
Manage call centre monthly performance.
Manage CMS operation system data analysis.
Manage new campaigns statistics through different channels.
Manage complains statistics and breakdown analysis.
Manage leads statistics, breakdown and distribution.
Develop business tracking analytic reports
Major materials covered: Programming languages ( C#, C++) Database ( Outlook, SQL server, Oracle) Data Analysis Data structure. Finance. accounting management