System Administrator | Full Time
Avesta Company
Total years of experience :7 years, 4 Months
1- Systems & Services that I’m working with:
a- Microsoft Azure (Officially Certified):
- Computing: VMs, VMs Scale Sets, App Services.
- Storages: Disks, Blobs, Files.
- Networking: vNets, LBs, App GW, Traffic Mgr, Front Door, VPN GW, DNS (Private, Public).
- Security: Service & Private Endpoints, NSGs, FWs, WAF, Bastion, DDoS Protection, Defender, Key Vault, Azure Recovery
Services, Microsoft Sentinel, Azure Blueprint, Azure Policy…
- Management: Monitor, Automation, vNet Watcher, Resources Mover, Cloud Shell, Cost & Billing Mgmt.
- Azure AD: App Registration, MFA, Conditional Access, Identity Protection, Privileged Identity Management, AD Connect
b- Acronis (Officially Certified):
- Backup: Servers, VMs, Cloud, Applications, Systems, DBs, Endpoints.
- Security: Antivirus, Anti-Ransomware, Anti-malware, URL Filtering, Device Control, Vulnerabilities Assessments.
- Email Security: Anti-phishing, Anti-spam, Anti-malware, BEC Protection.
- Management: Patching, Scripting, Soft & Hard Inventory, RDP & Remote Assistance, Protection Plans.
- Others: DR Plans, Files Sharing & Notarization, DLP, EDR.
c- Fortinet (Officially Certified):
- Networking: DNS, DHCP, Routing (Static, RIP, OSPF, BGP), VPN (S2S, P2S), NAT, Proxy.
- Security: WAF, Web Filter, DNS Filter, Application Control, IPS.
- Monitoring: Logs, Network, Security, Users & Devices.
d- Microsoft 365:
- Exchange Online, Compliance, Security, Endpoint Manager
e- Other Systems & Services:
- OS Platforms: Windows Server, Linux.
- Cybersecurity: Kaspersky (KSC, KES, KSWS)
- Emails Hosting: Exchange Online, cPanel, G-Suite, SmarterMail.
- Domain Hosting & Protection: Cloudflare, GoDaddy.
- Websites Hosting: IIS, Nginx, cPanel.
- Servers: DELL, HPE, QNAP, LENOVO.
- Networks: Palo Alto, Barracuda
- Licensing: Microsoft 365, Windows Platforms, SQL Servers, VMware, Autodesk, Adobe.
2- Responsibilities & Duties:
a- Install and Configure the Windows Operating System in Cloud IaaS Providers for the Customers.
b- Provide all the necessary Assistance to the Cloud Servers, including Security Configurations, Patching, and Troubleshooting for
the Customers.
c- Resolve and Provide any Assistance about System Problems for the Customers.
d- Manage the Instances of the Cloud Infrastructure Services and the Multiple Cloud Servers for the Customers.
e- Coordination with the Development Department to Create, Develop and Support Cloud Windows Computing (Instances, DBs,
Storages) for the Customers.
f- Assist in the Administration of Cloud Services and the Windows Server Environment for the Customers.
g- Monitor and Analyze the Capabilities and Performance of the Systems for the Customers.
h- Responsible for Managing, Troubleshooting and Proactively Updating Hardware and Software Assets for the Customers.
i- Installing and Configuring Software, Hardware, Servers, and Networks for the Customers.
j- Finding the best way to Secure the IT Infrastructure of an Organization.
k- Building Firewalls into Network Infrastructures.
l- Seeking to build in Security during the Development Stages of Software Systems, Networks and Data Centers.
m- Follow up and Resolve the Customers IT Tickets via Phone or Email and Escalate them to the Vendor’s Support if needed.
n- Prepare and Do the Technical Presentations with the VIP Customers & Follow up with them if needed.
o- Provide the needed Training to the VIP Customers & our Company Employees.
1- End User Support: Provide IT Support to the Employees (Laptops, Desktops, IP Phones, Printers…)
2- Systems: Administration on Local Domain for Windows Server 2016 (AD, GPO, DNS, DHCP, WDS, FSRM, DFS, File Servers…) and IT Ticket System for receiving the Issues from all the Company Sites.
3- Cloud: Microsoft 365 Administration (SharePoint, OneDrive, Exchange, Teams, Yammer), Google Workspace and Zoho.
4- Networks: Full Technical Works (Cabling, Patch Panel Termination, Rack Installation & Network Devices Installation), Plus Network Devices Configuration, Troubleshooting & Administration (Routers, Switches, APs, NAS…)
5- Servers: Prepare New Servers from the Scratch (Installation & Configuration) with providing the Needed Maintenance & Troubleshooting.
6- Surveillance Systems: IP-CCTV Cameras Installation & DVRs, NVRs Configuration.
7- Biometrics Systems: Fingerprint Devices Installation & Configuration, Plus Attendance Systems Administration.
8- Other Tasks:
- Fix and Maintain Laptops & Desktops (Hardware & Software) for all the Users.
- Install and Maintain Inverters, UPS and Other Electronic Devices
- Fix Hardware & Software Issues in POS Devices and deliver them to the Customers.
- Responsible for IT Assets Management for all the Employees in the Company.
- Control Monthly IT Budget, Bringing Offers and Purchase the Needed IT Items, Tools and Devices for the Company and the IT Stock
- Control IT Stock in all the Company Sites.
- Monthly Backup Users Data & Emails.
- Coordinate with the ISPs regarding to the Internet Issues.
- Coordinate with the Systems Supplier regarding to any System & Service Issues (ERP, BSS, VMS, VPN…)
- Coordinate with the Printers Supplier regarding to any monthly maintenance or critical issue.
- Give the Needed Training to the Employees regarding to any New Software, Applications & Systems.
1- End User Support: Provide IT Support to the Employees (Laptops, Desktops, IP Phones, Printers, Barcode Scanners…)
2- Networks: Full Technical Works (Cabling, Patch Panel Termination, Rack Installation & Network Devices Installation), Plus Network
Devices Configuration, Troubleshooting & Administration (Routers, Switches, APs…)
3- Surveillance Systems: IP-CCTV Cameras Installation & DVRs, NVRs Configuration.
4- Biometrics Systems: Fingerprint Devices Installation & Configuration, Plus Attendance Systems Administration.
5- IT Maintenance: Provide the full Hardware & Software Maintenance for all the IT Devices.
6- Control IT Budget, IT Assets, IT Procurement and IT Stock for the Company and Hubs.
7- Coordinate with the ISPs regarding to any Issue related to the Internet Connection.
1- Laptops & PCs Support: Provide the full Hardware & Software Support for the Clients, Plus Assemble New PCs from the Scratch.
2- Electronics Maintenance: Fix and Maintain the Electronic Devices (Inverters, UPS, PSU, MBs…)
3- Clients IT Support: Provide IT Support for the Clients Onsite and Remotely.
4- Network Devices: Configure & Fix Routers, APs and Repeaters.
5- Other Tasks:
- Install IP-CCTV Cameras with NVRs & DVRs Configuration
- Use the Programming Machine to fix the Software Issues for (PCs, Laptops…)
- Contact the Clients directly to Provide them the best Solutions regarding any IT Issue.
- Visit the Client Sites to Check the IT Equipment Status.
1- End User Support: Provide IT Support to the Employees (Laptops, Desktops, Printers…)
2- Networks: Install & Configure Network Devices, Prepare & Install Network Racks, Network Cabling.
3- Servers: Check the Servers Status, Provide the Needed Upgrade & Troubleshooting.
4- IT Maintenance: Provide the Needed IT Maintenance (Networking, Servers…)
5- Surveillance & Attendance Systems.
6- Other Tasks:
- Responsible for IT Procurement in the Factory.
- Coordinate with ISPs regarding to the Internet Issues.
- Control IT Stock Items.
1- Responsible for Technical Works: Electricity Cabling, Network Cabling and Devices installation.
2- Responsible for IT Maintenance (Hardware & Software): Laptops, PCs, Printers.
3- Responsible for Network (Hardware & Software): Routers, APs, Switches.
4- Responsible for IT Documentation: Employees Assets, IT Inventory.
5- Responsible for IP-CCTV Systems: Installation, Configuration and Maintenance.
