Ahmad Mejali

 Responsible for the training, implementation, and management of maintenance/custodial policies and procedures.
 Daily supervision and interaction with the Maintenance /grounds / custodial personnel.
 Writing specifications for and inspects work performed by departmental staff or by contractors to ensure compliance with job specifications, College requirements, and relevant codes and standards.
 Acting as a liaison with other College Departments in providing support requirements for special events.
 Resolving customer complaints and maintains positive public relations with the campus and community.
 Performed materials research when required to determine product availability and cost, and follows up on outstanding purchase orders.

 Product development for new markets.
 Analysis and study of present models to improve its quality.
 Assist to prepare business plan and drive various kind of IT products.
 Responsible to brainstorm product features, user interface and business model, supported by effective marketing strategies to capture the market.
 Team coordination between business/technical and internal/external parties for product development and promotion.

 Responded to customer and reseller requests for assistance.
 Maintained a professional and courteous attitude with customer regardless of customer response.
 Taking ownership of the call. Records complaint, tracks call, researches call destination, transfers and/or refers caller to accurate entity.
 Answering presale and post-sale non-technical questions for customers and resellers.
 Analyzing issues and coordinates resolution for both internal and external customers.

 Took control of entering, changing, and removing data from the system.
 Tracking and verifying quality of data entry from all sources.
 Handled cash and credit payments and prepared daily closing reports.
 Assisted customers with booking services schedule & placing payments after completion of work.
 Briefed customers on the job completion reports.