Section Head HC Operations
confidential
Total years of experience :15 years, 3 Months
Corporate Strategy & Policy Making Support: Facilitating as a key advisor to the Senior Management in devising & effectuating coherent HR strategies thereby improving internal processes and procedures within a demanding environment, deadlines and set budgets.
Manpower Planning and Job Requisitions: Collecting manpower requirements and budgets from Department Heads followed by charting-out a consolidated manpower plan and reports on manpower forecasted budgets vs. actual costs. Working with Talent Management to ensure that job descriptions are up-to-date and aligned with Departmental requirements.
Talent Management: Leading the integration of activities and services across Human Resources to ensure that staff are effectively deployed, motivated and retained to deliver excellent service. The service comprises:
-Corporate Strategic Decision, Policy Formulation and Vision & Mission
-HR Operations and Systems Implementation
-Change Management and OD Interventions
-Talent Acquisition, Recruitment and Staffing
-Learning and Leadership Development
-Performance Management, Compensation and Benefits
-Reward & Recognition, Compensation Survey and Benchmarking
-Appraisals, Counselling and Employee Retention
-Employee Relations, Motivation and Engagement
-Succession Planning and Compensation Restructuring
-Industrial Relations and Statutory Compliance
-Manpower planning and benchmarking
-Design and implementation of SOPs in HR
-Driving KRA / KPIs
Operational Performance Management: Facilitating the organisations in developing a high performance service culture, continuously monitoring and improving systems and processes; forming & implementing robust performance management frameworks consistently across the service, ensuring that performance targets are achieved.
Learning and Capability Development: Planning and developing professional development, leadership development and capability development programs in collaboration with L&D Department for various levels of talent. Delivering induction/orientation sessions for new joiners to facilitate their transition to Saudi Exports.
Resume Screening: Screening potential candidates for basic compliance with position qualifications, and shortlist CVs for evaluation by Department Heads; participating in the interview process for L4 positions.
Employee Services Administration: Rolling and administering employee services programs in order to ensure objectives, KPI’s and SLA’s are met. Processing employee compensation and benefits disbursements (payroll, overtime, allowances, deductions, bonus, end-of-service indemnity, insurance, etc.)
Technical Adaption: Participating in ERP (Microsoft Dynamics AX 2012) development and implementation activities related to Human Capital module in order to ensure workflow of the section’s activities is captured.
Employee Morale: Supporting employees in getting their payment beforehand in case of any emergency and; helping them during medical issue; and working collaboratively with their Line Managers to set KPI and voicing their concerns to the CEO, etc.
Integration of New Employees in Process: Devising welcoming and onboarding plan for new hires, and introducing the new hires to their respective departments and explaining their JD.
New Initiatives: Steering unique initiatives time-to-time, such as, conducting employee survey for work environment, and arranging multi-company’s discount, and banks agreement, etc.
Attrition Control: Conducting yearly employee survey (exit interview) and cascading feedback to the HRM.
Impact Summary: Availed the opportunity to work with the management counterparts and supplied them with the market intelligence reports containing data and recommendations on strengths and weaknesses of the company and new HR practices, for decision making. Capitalised on the overall experience in performing administrative and organizational duties, overseeing HR activities in all divisions, managing personnel, creating database and arranging them properly, development of work procedures, and supervision All SS & HR staff.
Sr. HR Officer
Registered proactive participation in annual strategic planning; annual brainstorming meetings; and preparation of the annual plan/project data collection.
Successful in building-up the ERP system for FIC and HR (Microsoft Dynamics AX 2012) as well as building-up the basics of HR Division (Employee files, forms, and database).
Effective role in preparing reports on recruitment follow-up and localization progression, short listing candidates, monitoring RSR (Recruitment Status Report) system “Bayt.com”, signing contract with the training Institutes and other service providers, such as banks, airlines, hotels, health facilities and employment, managing medical insurance and GOSI.
Functioned hand-in-hand with seniors and evolved work procedures pertaining to Performance and Inventory.
Managed recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements as well as developing and managing job scopes and key competency framework.
Delivered seamless personnel services spanning personnel & administration; preparation of employment contracts; reload personnel and payroll database; reviewing employees' salaries; termination procedures, annual leave, etc.
Impact Summary: Recruited to spearhead a wide spectrum of HR Generalist affairs including, but not limited to, recruitment, staffing, training and development, management reporting, performance monitoring and employee counseling, etc.
Value Earned and Offered as Human Resources Specialist
Strategically contributed in reviewing company policy & procedures; preparing the service level agreement (SLAs) for the company; developing and presenting KPI/performance reports for the Board Directors; reviewing petty cash & expenses.
Effectively performed as the Acting Head of Human Resources during Feb 2014 to Apr 2014.
Tasked to complete, manage and maintain staff personnel file, process letters & requests, manage and track vacations, track probationary performance and preparation of contracts.
Ascertained and fulfilled the recruitment needs by supplying and filling the empty positions with qualified/deserving candidate right from handling advertising, selection, processing offers and regret letters, arranging and conducting initial interviews and integration.
Filled positions for HR, Admin., Marketing, Finance, ETS, Specialist and Managers and New Graduate.
Played a key role in managing and retaining Lincoln College Payroll and Support Services viz. managing and maintain staff payroll and preparation of monthly payroll file.
Managed payroll of over 200, 000 Saudi Riyal.
Updated the “GOSI online” system by updating the info. of newly hired staff and terminated/relieved staff and ensured payment to GOSI at the beginning of every month.
Utilised strong negotiation skills in arranging discount rates for Ingeus staff with various companies; and arranging for Hotel & car rental agreements for staff.
Augmented employee satisfaction by updating their salary scale and benefits.
Acted as Head of HR for 3 months and reported directly to global CEO in UK and updating policy and procedure / monthly reports / salary scale.
Streamlined existing systems/ processes i.e. HR Procedure, New HR Systems and document management systems.
Holds the distinction of receiving CEO Letter.
Impact Summary: At the outset, initiated career as Trainee - HR CORP. in Nov 2009 and post successful completion of probation period promoted as Administrator Officer in Nov 2010. Earned accolades for professional commitment, visceral drive and performance excellence and attained positions to the positions of increasing responsibilities, first as Personnel Officer in Nov 2011 and then as Personnel & Recruitment Officer in Apr 2012.
Value Earned and Offered Across Stint:
Successfully employees across stint and controlled complete recruitment life-cycle for sourcing the best talent from diverse sources viz. short-listing candidates, conducting interviews across levels, salary negotiations, joining formalities & background verification, etc. while reviewing recruitment process and ascertaining requirements.
Involved in monitoring RSR (Recruitment Status Report) system (Corporate Division) as well as generating reports on recruitment follow-up and localization progression.
Managed entire spectrum of head office personnel activities viz. maintaining personnel documents in adherence with the personnel/company policies and procedure besides handling outstanding documents and all divisional KPIs.
Cited as an Information Bearer and appreciated for agile document handling skills by the Div. Personnel Manager for - submitting accurate weekly and monthly reports and assisting in correspondences and information collation.
Discharged the allied functions including coordinating with Divisional HR Team for updation of records and filling in the exit-interview forms with terminated employees after full and final (F&F) settlement.
Maintained and tracked CV inventory covering saving divisionally received CVs; developing spread-sheet of CVs received from Corporate HR and other locations for feedback; and maintaining a filing system for the Divisional HR functions.
Scrupulous role in performing administrative tasks, clerical jobs, and other related work.
Imperative role in tracking the end dates of important certificates and documentation followed by handling correspondences with the governmental and regulatory authorities for renewal and following-up on the procedure.
Assisted Personnel and HR Manager in managing a multitude of activities viz. ensuring that all employees possess valid sponsorship by monitoring issue and update of visa, labour cards, and health cards; and providing ticketing assistance to Line Managers and staff on business or holiday.
Managed payroll activities such as completing accurate payroll documentations; processing bank applications to treasury to ensure that all employees are paid through the bank; managing the divisional process flow of CRRs, CRAs and ECCCRs to P&C timely; and processing TRAs and coordinating with Payroll for timeliness as per the agreed SLA.
Co-ordinated Employee Services (Holiday Travel, Visas, Banking, Severance, Housing Allowance, Settling in Allowance, Holiday Salary Advance, Mobile Bills, new iqama, etc.)
Responsibilities:
• Managed all insurance requirements of employees and a fleet of trucks and oversaw all elements of workmen's compensation, medical and comprehensive motor insurance for all of the company's vehicles.
• Handled all insurance formalities pertinent to the line of insurance, arranged for proper vehicle registration, payment of premiums, filed documentation and arranged for claims reimbursements.
• Liaised with all insurance companies in the pool of the company's insurers, negotiated for better terms of cover and ensured that all workmen and vehicles were adequately covered to mitigate related exposures.
• Ensured that all precautionary measures and safety procedures prescribed were followed to reduce exposures of assets covered under various insurance policies and maintained portfolio profitability.
Responsibilities:
• Initiated the issuance of several individual and group insurance policies, pertinent to all lines of health and motor insurance, understood policy intricacies and oversaw the processing of all associated transactions.
• Ascertained client specific requirements and provided personalized services, enabled optimum satisfaction and achievement of business targets.
• Formulated a variety of reports pertaining to daily, weekly, monthly and annual sales at the branch.
• Ensured the long term retention of customer relationships, responded to customer inquiries and resolved problems through direct contact.
TECHNICAL QUALIFICATIONS Diploma, Programming Techniques & Computer Applications from Al Faisal International Academy & CISCO, Riyadh, Saudi Arabia - Apr 2009. Academy Graduate Diploma - Secondary Literary, Riyadh, Saudi Arabia. Diploma Programming Technique and Certificate of Maintenance (Cisco). Technical Skills: Microsoft Office; SAP - R3 / BW / BO / BI / HR; Programming - Visual C++ / SQL / C# / HTML; and Microsoft Dynamics AX
