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Ahmad Mohammed, Customer Service Supervisor

Ahmad Mohammed

Customer Service Supervisor·Vibes Events

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 2 months

Customer Service Supervisor

October 2017 - December 2017

Vibes Events

United Arab Emirates

October 2017 - December 2017

Manage a team of 15 members in F1 World Champions and a team of 25 members in FIFA Club World Cup.
• Facilitate attendance (VIPs) experience by providing superior assistance and quick solutions for any matter.
• Train new team members on procedures, company policies, and performance standards.
• Handle staff and customer complaints smoothly and professionally.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Public Relations Officer

September 2007 - July 2017

Oger Abu Dhabi LLC

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

September 2007 - July 2017

- Handle all issues related to immigration and labor office applications for both Abu Dhabi and Dubai.
- Update the filling system for both employees and department, with awareness of document control.
- Support meetings by organizing spaces, materials, documentation, and record detailed notes.
- Handle petty cash and financial reports like (E-Dirham & Online) internally and externally.
- Greet visitors, determine the nature and purpose of visit, and direct individuals to appropriate department.
- Provide full support to line manager and liaise between authorities and management.
- Communicate personnel information efficiently to management for speedy proper action.
- Deliver friendly assistance with new hires throughout interviewing and hiring process.
- Make legible and organized travel arrangements for employees and senior management.
- Ensure that all inquiries are provided with a complete response within a reasonable time.

Company industry:
Construction & Building
Job role:
Administration

Education

Emirates Institute of Technology

January 2009

January 2009

Bachelor's degree, Business Administration

United Arab Emirates

Skills

Team Spirit
Expert
Team Spirit
Expert
Problem Solving
Expert
Problem Solving
Expert
Visas
Expert
Visas
Expert
Customer Care
Expert
Customer Care
Expert
Office Management
Expert
Office Management
Expert
ARABIC
Expert
ARABIC
Expert
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
CLOSING
Expert
CLOSING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
EDITING
Expert
EDITING
Expert
EMPLOYEE RELATIONS
Expert
EMPLOYEE RELATIONS
Expert
ENGLISH
Expert
ENGLISH
Expert
Team Spirit
Expert
Team Spirit
Expert
Problem Solving
Expert
Problem Solving
Expert
Visas
Expert
Visas
Expert
Customer Care
Expert
Customer Care
Expert
Office Management
Expert
Office Management
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Driving
  • Cooking