Information Technology and network Technician
Royal Scientific Society
مجموع سنوات الخبرة :16 years, 11 أشهر
Monitoring and maintaining the computer systems and networks within an organization in a technical support role
** Solving problems If there are any issues or changes required, such as forgotten passwords, viruses or email issues
** Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Some other tasks:
•Working with customers/employees to identify computer problems and provide the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment.
** Monitoring and maintaining the computer systems and networks within an organisation in a technical support role
** Solving problems If there are any issues or changes required, such as forgotten passwords, viruses or email issues
** Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Some other tasks:
•Working with customers/employees to identify computer problems and provide the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment.
- Maintenance of computers (software and hardware) repairer and installation of OS's and programs.
- Construction, installation and maintenance of networks (hardware and software) switches, routers, windows server 2003
- Maintenance of computer peripherals (Printers, scanners, UPS, power supply)
The second position in the specialty at the college level And third in the Kingdom