Operations Team Leader
Majorel
Total years of experience :11 years, 7 Months
Works as a customer services team leader at Mobily CC.
• Attended at analysis stage of software product (Look Like app)
• Coordination with developers to deliver solutions, functional & non- functional requirements.
• Sharing the knowledge & feedback with stakeholders.
• Awarded as best service desk agent.
• Responsible for a team of 20 agents as a shift leader.
• Responsible for receiving end users calls, emails, and web tickets.
• Fulfill requests with its requirements to send it to responsible teams
• Handle end users escalation to solve their issues.
• Responsible for training new agents.
• Responsible for making monthly shift roaster for agents.
• Summer training at Information Technology department
• Ordering System Restructure Project
• convert manual work to real system (team work)
analysis, design, and build web site for the system
Bachelor degree at Computing Information Systems(CIS) , from faculty of computing and information technology, King Abdul aziz university.