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Ahmad Sabeh Ayon, Senior Customer Solutions Manager - Sales & Business Development

Ahmad Sabeh Ayon

Senior Customer Solutions Manager - Sales & Business Development·NOKIA

Qatar

Higher diploma, Chief Digital Officer (CDO)

Work experience

Total years of experience: 19 years, 7 months

Senior Customer Solutions Manager - Sales & Business Development

January 2023 - Present

NOKIA

Doha, Qatar

January 2023 - Present

Accounts: Channels Enterprise, MEA
• Develop customized end-to-end network architecture designs based on the unique requirements and challenges of customers.
• Collaborate with all stakeholders to articulate the technical value proposition of Nokia Products & Solutions in a way that resonates with customers and demonstrate how these solutions meet the customers current and future requirements.
• Maximize revenue potential by offering comprehensive solutions and identify opportunities for cross-selling and upselling.
• Enhance enterprise channels/partners capabilities to effectively showcase and sell Nokias diverse range of solutions.
• Ensure that partners are well-versed in the latest features and benefits of Nokia end-to-end Portfolio.
• Foster a creative, collaborative, & structured approach to generate initiatives and attack plans towards competitors.
• Create compelling narratives about Nokia solutions & use-cases that resonate with the challenges and goals of enterprises across segments like public safety & defense, energy, utilities, transportation, smart cities, ports, maritime, and beyond.

Company industry:
Telecommunications
Job role:
Sales

Network Infrastructure Manager

June 2018 - December 2022

NOKIA

Beirut, Lebanon

June 2018 - December 2022

Accounts: Alfa & Touch, Lebanon - Asiacell, Iraq
• Comprehended telecom operators environment, their organizational structure, processes as well as key solution differentiators, latest trends, markets, customer needs and competitor-related business.
• Worked closely with account managers to identify opportunities, respond to RFPs, define proactive & strategic initiatives towards customers, IT Solutions design & proposal writing, and translation of customer business needs into high level designs.
• Prepared, reviewed and commented on projects scope of work (SoW), bill of quantity (BoQ), and proposed designs.
• Supported the sales team with technical knowledge around cloud core networks (including SDM, IMS, EPC, and 5G Core), multi vendor automation technologies (comprising SON solutions), and the first national 5G-trial for Lebanon based on classical 5G BTS architecture.

Company industry:
Telecommunications
Job role:
Information Technology

IP Planning Team Leader, MEA

August 2013 - May 2018

NOKIA

Dubai, United Arab Emirates

August 2013 - May 2018

Accounts: Korek - Iraq, Almadar - Libya, Etisalat - UAE, Touch - Lebanon, Ooredoo - Tunisie, Zain - KSA, MTNi & MCCI - Iran.
• Functioned as a highly technical lead in IP domain for the Middle East region, with proficiency in IP products, 3GPP interfaces, and standard routing protocols (OSPF, ISIS, BGP, and Route policy, QoS, VRRP, Multicast, LDP and MPLS).
• Led, motivated, and inspired a functional team of experts to support projects according to Nokia Portfolios.
• Reinforced the project management plan (PMP) and project schedule, identified project risks and developed mitigation plans.

Company industry:
Telecommunications

Network Planning & Optimization Expert

April 2007 - July 2013

Nokia Siemens Networks (NSN)

Beirut, Lebanon

April 2007 - July 2013

Accounts: MTN & SyriaTel - Syria, Zain - Jordan, Zain - Kuwait, Zain - Iraq, Zain - KSA, Ooredoo - Qatar, Alfa & Touch - Lebanon.
• Delivered network planning and optimization projects according to the agreed scope of work (SoW), and managed customers expectations and schedule of acceptance.
• Participated in the creation and analysis of statistical SLA/KPI reporting, parameters design and optimization, capacity management and assurance.
• Captured and understood customer needs on queries impacting design to provide the necessary recommendations.

Company industry:
Telecommunications

IP Networks Engineer

November 2006 - March 2007

NOKIA

Beirut, Lebanon

November 2006 - March 2007

Accounts: Mobily - KSA, DU - UAE, Orange - Egypt.
• Participated as an expert in IP Network Performance & Capacity Management as well as IP Security & Authentication.
• Designed Technical Solution (TS), presented High Level Design (HLD), and executed Low Level Design (LLD) documentation.
• Engineered, optimized, and implemented Carrier Class Multiprotocol Label Switching (IP/MPLS).

Company industry:
Telecommunications

Education

Massachusetts Institute Of Technology

November 2023

November 2023

Higher diploma, Chief Digital Officer (CDO)

United States

Chartered Management Institute

July 2018

July 2018

Higher diploma, Diploma in Strategic Management & Leadership

United Kingdom

University of Leicester

July 2018

July 2018

Master's degree, MBA

United Kingdom

Beirut Arab University

July 2006

July 2006

Bachelor's degree, Electronics And Communication Engineering

Lebanon

Skills

Solution Architecture
Expert
Solution Architecture
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Network Technologies
Expert
Network Technologies
Expert
Creating Proposals
Expert
Creating Proposals
Expert
Managing High Performance Teams
Expert
Managing High Performance Teams
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
CAPACITY MANAGEMENT
Expert
CAPACITY MANAGEMENT
Expert
KPI REPORTING
Expert
KPI REPORTING
Expert
PLANNING
Expert
PLANNING
Expert
3GPP (TELECOMMUNICATION)
Expert
3GPP (TELECOMMUNICATION)
Expert
UPSELLING
Expert
UPSELLING
Expert
NETWORK ARCHITECTURE
Expert
NETWORK ARCHITECTURE
Expert
WRITING
Expert
WRITING
Expert
OPEN SHORTEST PATH FIRST (OSPF)
Expert
OPEN SHORTEST PATH FIRST (OSPF)
Expert
BORDER GATEWAY PROTOCOL
Expert
BORDER GATEWAY PROTOCOL
Expert
CISCO
Expert
CISCO
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
COACHING
Expert
COACHING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPETITIVE
Expert
COMPETITIVE
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Working under pressure
Expert
Working under pressure
Expert
Troubleshooting
Expert
Troubleshooting
Expert
CRM
Expert
CRM
Expert
Digital transformation
Expert
Digital transformation
Expert
Solution Selling
Expert
Solution Selling
Expert
Business Development
Expert
Business Development
Expert
Account Management
Expert
Account Management
Expert
Partner Solution Management
Expert
Partner Solution Management
Expert
Sales Strategy
Expert
Sales Strategy
Expert
Customer Advocacy
Expert
Customer Advocacy
Expert
Solution Architecture
Expert
Solution Architecture
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Network Technologies
Expert
Network Technologies
Expert
Creating Proposals
Expert
Creating Proposals
Expert
Managing High Performance Teams
Expert
Managing High Performance Teams
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
CMI Level 7 Diploma in Strategic Management and Leadership (CMI)
Oct 2018

Training
PMP
PMI
Dec 2019
Accelerated Leadership Program for Leaders of Leaders
Harvard Business Publishing
Apr 2020

Hobbies

  • Basketball
    Lebanese Second Division Champion