CRBT Account Manager & Business Developer
Media World
Total years of experience :15 years, 8 Months
Ultimate responsible of the quality of service and customer satisfaction for the delivery of RBT (Ring Back Tones) full managed service to mobile operators.
• Help define and apply best practices and processes to deliver a top quality, proactive, effective, cost controlled service to the assigned customer.
• Coordinate marketing campaigns execution with the customer according to the inputs provided by the Product Manager.
• Coordinate and monitor service delivery of RBT managed services:
• Create professional daily TVCs to support Zain social media networks and increase the service revenue with minimum reachability 4.5K per TVC
• Work closely with technical team (delivery coordinator and operations) to ensure the suitable support for content processing, delivery and publication.
• Provide recommendations to improve service delivery and / or increase content sales (number of downloads, number of subscribers, etc.) and maximize its profitability.
• Develop Zain’s social media network regarding the service include 2 pages with about a million customers
• Produce weekly service reports (sales information, marketing campaigns information, incident status, open action points, etc.).
Manage and oversee social media content
responsible for all online activities. This includes organizing promotions, working with shipping companies to reduce transportation costs and making advertising decisions.
Web maintenance and troubleshooting is also ongoing for a website. Keeping your retail site updated for new Items and newest items important to potential customers
Collaborate with Marketing, Sales and Product Development teams
Measure the success of every social media campaign
Develop, implement and manage our social media strategy
Communicate with industry professionals and influencers via social media to create a strong network
Generate and update website content (products, content, promotions)
Work with agencies to build traffic & sales via the website (PPC agency, email
marketing provider, e-commerce provider, etc.)
Plan, define and implement website changes and functional improvements
Maintain and update the online marketing plan for the website
Track orders and ensure that the commitments negotiated with customers are
duly respected in stores
Develop, lead and execute purchasing strategies from China
Monitor and forecast upcoming levels of demand
Determine quantity and timing of deliveries
Establishes sales objectives by forecasting and developing annual sales quotas
for regions and territories;
Achieving growth and hitting sales targets by successfully managing the sales
team
Designing and implementing a strategic sales plan that expands company’s
customer base and ensure its strong presence
Build and promote strong, long-lasting customer relationships by partnering
with them and understanding their needs
Development of brand awareness and online reputation
Brand Development
Lunched Social Media Network to make people understand what the purpose
of having CCTV products on their houses
Calculate financial status by monitoring revenue and expenses; coordinating
the collection, consolidation, and evaluation of financial data; preparing special
reports.
responsible for all online activities. This includes organizing promotions,
working with shipping companies to reduce transportation costs and making
advertising decisions.
Demonstrating specific product functions and uses
Building strong customer relations with existing clients
Monitoring sales and market trends within specific industries
Coordinating delivery of product or services
Understanding pricing strategies