Chief operating officer
Agile Technologies
Total years of experience :18 years, 2 Months
Jordan, Egypt, UAE
Business Operations Management
• Customer Satisfaction
• Establish and maintain trusted relationships with all clients and
proposing new profitable business opportunity with key clients such as
Deloitte, the Egyptian government, and the Jordanian government
• POC for regular checkpoint for all subcontracting project
• Sales and growth
• Partnering with the CEO on sales management and meeting growth
targets
• Implement business strategies and plans that are in line with the
company's short- and long-term goals
• Manage budget and expenses to ensure that the company achieves
targets for growth and profitability
• Analyze internal operations to identify areas for process improvement
• Oversee operations, coordinating with supporting functions
• Building and maintaining the good relationship with Deloitte until the
successful completion of Agile acquisition by Deloitte.
• Building the organization talent pool
• Building diverse talent pool of resources across all countries
(Jordan, UAE, Egypt), levels and technologies based on
projects and market needs
• Establishing and managing Agile Academy (internship yearly
program)
• Managing the Delivery Team
• Provide support to Program and Project Managers on Project
Portfolio across Jordan, KSA, UAE, and Egypt Projects.
• Managing & governing Project Managers & Project teams
using PMI methodologies like agile, Waterfall & Hybrid.
• Assign the resource to the projects
• Arrange for the team onboarding
• Conduct the probation reviews and team appraisals
• Managing the time sheet across all project
• Monitor the resources performance and take corrective
measures as needed
• Educate the team to work as SCRUM
Project & Portfolio Management
• Managing project resources for the flawless execution of projects (using
PMI methodologies like agile, Waterfall & Hybrid)
• Ensure that all projects are delivered on time, within the scope, and
budget
• Assist in the definition of project scope and objectives, involving all
relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to clarify specific requirements of each project
• Delegate project tasks based on junior staff members' strengths, skill sets,
and experience levels
• Track project performance, specifically to analyze the successful
completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints
based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as
other staff members
• Government Entity Jordan:
• Managing overall client's portfolio for the projects which
includes delivery management, timelines, project profitability,
and developing strategies for successful target completion.
• Running Several project (MoDEE, DLS, ASEZA..etc)
• Government Entity Egypt:
•Managing Egypt Gov. Entities Projects: Engagement/Program
manager for Digital Egypt / Quality assurance projects
• Deloitte Projects:
• Managing several engagements/projects with Deloitte (LMS,
Nearshore, STA, ZATCA, etc)
• Senior Manager/Local content project (LC) /Deloitte internal
Client services/ Saudi Arabia
• OutSystem Project: Wataniya insurance / KSA
• Managing the project across all software development lifecycle
activities from its early phases to delivery and support phases.
Key Functions:
▪ Manage the day-to-day activities of the Visa Application Centers
(VAC's) and all related operations
▪ Handling the relationship with the local Mission and Embassy
▪ Developing and maintaining fruitful relationship with all business
partners
▪ Develop business and increase profitability of the company
▪ Close monitoring for the P&L
▪ Managing and Assuring all activities and tasks are done to the levels
meeting SLAs and required performance standards
▪ Coordinates with all departments and ensures operational and strategic
goals are achieved
▪ Tracking progress in achieving the operations targets across all visa
service centers
▪ Assuring Quality performance
▪ Ensure high level of customer satisfaction through excellent process
implementation
▪ Achieving the add value service monthly, quarterly and yearly target
▪ Analyze internal information technology capacity, capabilities and
business process to recommend improvements, propose automation
and streamline business intelligence and decision process
▪ Associate with various stakeholders (Operations, Finance, Security,
IT and HR) to gather and update the business requirement
▪ Identifies opportunities for improving operations process and
controlling deviation SOPs, assists in the preparation of proposals
to develop new system and operational changes
▪ Monitoring projects progress by tracking activity, resolving
problem, publishing operational reports and recommending actions
▪ Evaluate the staff performance, develop the team skills and
productivity, and assess the training needs
Key Functions:
▪ Brands Management: “Management and development of Dior and other
company brands over 21 point of sales
▪ Brands Marketing
▪ Brands Developments
▪ MERCH Retail Stores Managements
▪ Follow up the business of various brands on daily basis, which included
identifying new market opportunities and responding to it, conducting
promotional activities for the different brands, Monitoring monthly sales at
all levels in order to evaluate and analyze market strategies and P&L.
Placing orders and controlling stock, supervising promoters and sales
people, making the annual marketing plan for the different brands,
managing the relationship with suppliers and reporting the activities
progress and the sales situation
▪ Development of specific strategies and plans dependent on; local market
place and the competitive environment
▪ Training and development of sales staff, specifically in the areas of brand
knowledge and sales techniques in order to improve performance.
▪ Follow up with consultant's performance, incentives, and bonus in all
doors.
▪ P&L per store monitoring.
▪ Control of stores stock and product transfers
Manage the overall company information system and work out the priorities for systems developments covering the below key
projects:
• Inventory System
• Accounting System
• Wholesale System
• Administration System
• POS system
• Mobile Sale system
• Store system
• Reporting system
Analyses the information needs for the organization and develop technological solutions to satisfy those needs