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احمد الرباعي, support engineering manager

احمد الرباعي

support engineering manager ·Amazon MENA

Jordan

Bachelor's degree, management information system

Work experience

Total years of experience: 10 years, 7 months

support engineering manager

April 2017 - December 2022

Amazon MENA

Amman, Jordan

April 2017 - December 2022

Company industry:
Internet & E-commerce
Job role:
Management

Manager Ops Engineering

April 2014 - April 2022

Souq.com

Amman, Jordan

April 2014 - April 2022

Company industry:
Internet & E-commerce
Job role:
Management

Operation Technical Support Engineer

June 2012 - April 2014

Souq.com

Amman, Jordan

June 2012 - April 2014

Company industry:
Internet & E-commerce
Job role:
Information Technology

Education

Yarmouk University

September 2010

September 2010

Bachelor's degree, management information system

Jordan

GPA (percentage): 67%

GPA (percentage): 67%

Skills

operations
Expert
operations
Expert
Team Management
Expert
Team Management
Expert
Customer Support
Expert
Customer Support
Expert
Technical Support
Expert
Technical Support
Expert
Oracle
Expert
Oracle
Expert
communication skills
Intermediate
communication skills
Intermediate
oracle
Intermediate
oracle
Intermediate
team management
Expert
team management
Expert
operations
Expert
operations
Expert
e-commerce
Expert
e-commerce
Expert
operations
Expert
operations
Expert
Team Management
Expert
Team Management
Expert
Customer Support
Expert
Customer Support
Expert
Technical Support
Expert
Technical Support
Expert
Oracle
Expert
Oracle
Expert

Languages

English

Expert

Arabic

Native Speaker

Italian

Intermediate

Training and Certifications

Training
Oracle course
Yarmouk university
Mar 2009
CRM
Udemy
May 2023
ITIL4
Udemy
Mar 2023
PMP course
PM tricks
Dec 2022

Hobbies and interests

motor sport fan