Superintendent – Operations Support
DP World
Total years of experience :17 years, 1 Months
Leading a team of 30 colleagues to look after peoples planning, allocations, performance, welfare, relations & personnel.
Managed to save 50 M AED since started with current positions with 85% efficiency improvements.
Provide an end to end Peoples management for 7000+ employees (blue & white collar staff).
In charge of peoples manning budget & controlling (manage to have a budget for 7000+ employees)
Responsible of workforce payroll & third party (300M AED Annually)
Responsible of SOP’s review, process optimizations, re-engineering, & streamlining for operations Support.
Leading & managing operations support systems such as LMS, Oracle HRMS, self Service, lashing planner, RTIS, people manning, budgeting system, training, dashboard etc…
Plan, execute & manage project development from initiation to the closure such as Process re-engineering, process study, proposed systems, 6 sigma projects, process implementation, Kick off, system post review etc.
Audit system & process capabilities for accuracy, integrity, and functionality by performing system testing & process evaluation; monitoring and documenting test results; analysing test results and documenting system discrepancies; ensure adherence to HR laws & district HR policies & Ops practices.
Member of IT & HR related projects steer committee & active member in the quantum leap team
Provided assistance to senior manager - staff support in defining & documenting SOP’s, developing rules, policies & setting the KPI’s for the CT Operations Support.
Managed, planned & executed projects development from initiation to the closure, & deliverables that will meet with the CT’s KPI’s & Mgt Objectives.
Managed LMS - Labour Management system (5000+ employees) by ensuring the on-going process of systematic planning to achieve optimum workforce utilizations.
Provided guidance, leadership & advice to management and other employee groups on a broad range of HR policies, grievances, workforce planning, Ops rules obstacles, productivities, costs etc…
Audited system & process capabilities for accuracy, integrity, and functionality by performing system testing & process evaluation; monitoring and documenting test results; analysing test results and documenting system discrepancies; ensure adherence to HR laws and District HR policies & Ops practices.
Honoured with 15 awards achievements that illustrate enormous changes, cost reductions and efficiency improvements
Managed a broad range of HR functions such as payroll administration (5000+ employees), HR administration, compensations and benefits, HR policy development, employee screening /hiring /orientation and employee relation, ensured all employees & managers have comprehensive knowledge of company policy & employment relationship
