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Ahmad  Abu-Swaileh,  Business System Analyst team leader

Ahmad Abu-Swaileh

Business System Analyst team leader·RS2

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 13 years, 8 months

Business System Analyst team leader

March 2020 - Present

RS2

Amman, Jordan

March 2020 - Present

• Assisting in management of client’s delivery and release schedules for projects, changes, service requests and mandatory release as per clients in a timely and cost effective manner.
• Assisting in management of deliverables for multi RS2 clients, while talking responsibility of the overall progress of portfolio of changes.
• Acting as a functional reference point for assigned team members.
• Providing training and mentoring to team member.
• Monitoring and providing corrective guidance.
• Reviewing client requirements and analyzing High level test cases in order to ensure that the delivery team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria.
• Providing product setup and testing estimates to change management.
• Identifying any flaws in the gap analysis during testing phase and reverting back to change management team.
• Configuring the software system developed by RS2 according to requirements documented by the change management teams and seeking the guidance.
• Ensuring compliance with supplied specifications prior the release package delivery to clients.
• Liaising with project definition, change management and technical teams to ensure compliance with the client business requirements and agreed specifications.
• Assisting in signing-off test results and ensure release process is triggered in a timely manner.
• Driving release coordination, quality of documentation, version control and regression testing.
• Providing a production and UAT support to the clients.
• Ensuring delivery of releases to clients and providing support during implementation.
• Keeping detailed and clear documentation of the new functionalities and enhancements introduced to the software system developed by RS2.
• Participating in onsite support or training as per the client’s requests.
• Participating in the 24x7 shift to provide client 2nd line support when necessary.
• Maintaining status reports for all tasks on a regular basis.

Company industry:
Accounting
Job role:
Information Technology

Business System Analyst

January 2017 - February 2020

RS2

Amman, Jordan

January 2017 - February 2020

• Work closely with global clients to gather their requirements.
• Perform gap analysis.
• Draw up functional specifications.
• Perform quality assurance.
• Write user manuals.
• Implement solutions at client side.
• Monitored and reported on client problems and issues.
• Updated stakeholders on problem status and ensured speedy resolutions.
• Monitored internal and client use of available business tools for company policy compliance.

Company industry:
Accounting
Job role:
Information Technology

E-Channels Application Support & Oracle Developer

June 2014 - December 2016

Egyptian Arab Land Bank

Amman, Jordan

June 2014 - December 2016

• Maintain and develop Internet banking & mobile banking systems.
• SMS banking.
• MW system.
• Swift system.
• AML system.
• ATM.
• Work on core banking system, maintain and develop it using Oracle (forms, reports, SQL and PL/SQL).

Company industry:
Accounting
Job role:
Banking

Oracle Developer

February 2012 - September 2013

Microfund For Women

Amman, Jordan

February 2012 - September 2013

• Work on MFW's system, maintain and develop it using Oracle (forms, reports, SQL and PL/SQL).

Company industry:
Accounting
Job role:
Finance and Investment

Education

Al-zaytoonah UniversitySahab High School

September 2011

September 2011

Bachelor's degree, Software Engineering

Jordan

Sahab High School

August 2007

August 2007

High school or equivalent, Scientific Stream

Jordan

Skills

JIRA
Expert
JIRA
Expert
VB.NET
Expert
VB.NET
Expert
Oracle
Expert
Oracle
Expert
Enterprise 2.0
Expert
Enterprise 2.0
Expert
C++
Expert
C++
Expert
BUSINESS ANALYSIS
Expert
BUSINESS ANALYSIS
Expert
BUSINESS PROCESS
Expert
BUSINESS PROCESS
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COREL DRAW
Expert
COREL DRAW
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CVS
Intermediate
CVS
Intermediate
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
BANKING
Expert
BANKING
Expert
AUTOMATION
Expert
AUTOMATION
Expert
agile project management
Expert
agile project management
Expert
sql
Expert
sql
Expert
ms project
Expert
ms project
Expert
requirements analysis
Expert
requirements analysis
Expert
JIRA
Expert
JIRA
Expert
VB.NET
Expert
VB.NET
Expert
Oracle
Expert
Oracle
Expert
Enterprise 2.0
Expert
Enterprise 2.0
Expert
C++
Expert
C++
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Oracle Developer 10g
May 2015