Ahmad Abu-Swaileh

• Assisting in management of client’s delivery and release schedules for projects, changes, service requests and mandatory release as per clients in a timely and cost effective manner.
• Assisting in management of deliverables for multi RS2 clients, while talking responsibility of the overall progress of portfolio of changes.
• Acting as a functional reference point for assigned team members.
• Providing training and mentoring to team member.
• Monitoring and providing corrective guidance.
• Reviewing client requirements and analyzing High level test cases in order to ensure that the delivery team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria.
• Providing product setup and testing estimates to change management.
• Identifying any flaws in the gap analysis during testing phase and reverting back to change management team.
• Configuring the software system developed by RS2 according to requirements documented by the change management teams and seeking the guidance.
• Ensuring compliance with supplied specifications prior the release package delivery to clients.
• Liaising with project definition, change management and technical teams to ensure compliance with the client business requirements and agreed specifications.
• Assisting in signing-off test results and ensure release process is triggered in a timely manner.
• Driving release coordination, quality of documentation, version control and regression testing.
• Providing a production and UAT support to the clients.
• Ensuring delivery of releases to clients and providing support during implementation.
• Keeping detailed and clear documentation of the new functionalities and enhancements introduced to the software system developed by RS2.
• Participating in onsite support or training as per the client’s requests.
• Participating in the 24x7 shift to provide client 2nd line support when necessary.
• Maintaining status reports for all tasks on a regular basis.

• Work closely with global clients to gather their requirements.
• Perform gap analysis.
• Draw up functional specifications.
• Perform quality assurance.
• Write user manuals.
• Implement solutions at client side.
• Monitored and reported on client problems and issues.
• Updated stakeholders on problem status and ensured speedy resolutions.
• Monitored internal and client use of available business tools for company policy compliance.

• Maintain and develop Internet banking & mobile banking systems.
• SMS banking.
• MW system.
• Swift system.
• AML system.
• ATM.
• Work on core banking system, maintain and develop it using Oracle (forms, reports, SQL and PL/SQL).

• Work on MFW's system, maintain and develop it using Oracle (forms, reports, SQL and PL/SQL).