Team Leader and IT Engineer
DHA
Total years of experience :13 years, 3 Months
• Prepared daily workloads for staff & co-coordinating the daily allocation of work.
• Motivated the team to achieve high standards and KPI targets.
• Handled new client enquiries and acting as the face of the business.
• Deale with and resolving problems and issues which arise.
• Worked with the sales and marketing team to drive sales forward.
• Mentored and training up junior and new staff.
• Monitored & reporting on standards & performance targets.
• Arranged & chaired weekly team meetings, focusing on targets & achievements.
• Involved in the recruitment of new staff.
• Praised team members and creates a positive working environment.
• Ensured all administrative and IT records are entered and updated correctly.
• Provided prompt and accurate information on individual performance.
• Responsible for networking, design, installation and maintenance services.
• Supported and configuring Cisco L2 switches 3750 and 2900.
• Provided support for Windows server 2000 and 2003 issues.
• Supported users and network administrators over the telephone and by email.
• Maintained the DNRD network infrastructure.
• Configuration and tested of any new hardware and software.
• Management of the daily data backup and retrieval scheme.
• Installed and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Trained new employees.
• Assistance with training of staff and compiling procedural documentation.
• Assisted the network manager with support requests.
• Ensured computer hardware is safe & complies with health and safety legislation.
• Applied patches in accordance with DNRD procedures.
• Worked as Technical Support Engineer.
• Worked on maintained Software like win XP, win2000 professional, win2000/2003 server, Office 2000/20003/XP, Antivirus and many other application programs.
• Worked as Cabling infrastructure and constructing networks (Domain and WG).
• Worked on different Hardware model like Compaq PC's, IBM PC's, Acer PC’s, and Siemens PC’s
• Worked as Telecommunication Technician for communication systems.