Ahmed Mahmoud

IT Head Manager at Zamil Projects, Zamil Steel
Construction, Zamil Engineering Egypt; January 2023 to
Present.
• Managing all the modeling, planning, and execution of all IT
processes, with the system implementation plan.
• Executing a complete integration system with the IT team to
review the long-term secure infrastructure with ZI.
• Managing day-to-day action plan all over Saudi Arabia and
Egypt integrated with ZI team all over the world.

Work as head of team support staff responsible for delivering a high quality, customer-focused professional
service. Providing the very highest level of technical support and customer service to internal staff.
• Responsibilities include coordination and management to build a new Infrastructure of the projects. Support and help in analysis of system setups
and performing the solutions. Work on the development and management for the project implementation Infrastructure. Responsibilities also
include troubleshooting the technical and logical issues and provide it to the projects (Wasit Shaybah Project, Khurais Project, Yanbu South
Terminal Project and Network Security Aramco's, Harad and Hawiyah DWG, Berri Projectand Jazan Project). Troubleshooting technical problems
and implementing solutions. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at
least 100 employees. Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via helpdesk systems
for a wide range of internal & external applications.
• Administration, Designs, maintenance, support and management of the enterprise Servers 2012R2 LAN/WAN/Server Technologies environment
(ADDC, Exchange Server, Exchange Front-End, Web server, WSUS.
• Create, change, and delete user accounts. Design, deploy and manage MS infrastructure systems including different Windows server and client
platforms, Domain & Active Directory, Group Policy, DNS, DHCP, CA, IIS, SQL, File Server, print Server & other MS service. Knowledge of basic SQL
database query and report (fetch, update, display and generate data reports).
• Maintain, upgrade and administrate multiple server firms, computers, and communications network, including hardware and software devices
and applications
• Responsible to maintain, upgrade and administrate Microsoft Dynamics AX 2012 with the ERP technical team.
• Responsible for the configuration, installation, and testing of the servers, workstations, laptops, mobiles and other attached devices
• Analyze and diagnose the system and other key software to determine current and future needs. Make sure that any changes to critical system
areas are accurate and done properly
• Installation, configuration, maintenance, and backup of over 25 Dell Power Edge Servers (Small Business Server 2012R2).
• Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on
your PC, phone and web browser.
• Scheduled network tasks, updating Symantec anti-virus definition files, monitoring network servers, and providing internet and intranet user
support, and specialized training.
• Virtualization of Server to Improve Efficiency, Reduce Cost of Hardware and Reduce power usage.
• Microsoft System, Hyper V, VMware vSphere, quick migration, disk images, demonstrated expertise in LAN topology, including implementation
and configuration and Cisco security standards for Gateway, routers, switches, Wireless controller, firewalls, VPNs, IPS and network analysis
packages
• Manage and maintain Cisco firewall system (Cisco 2911+EHWIC-8ESG) aswellasSophosFirewall-XG310 to implement the policy and rules for incoming
and outgoing traffic and internet usage.
• Manage and Maintain Cisco switches (Cisco Cat4506-E + Sup7l-E + 3X WS-X4748-UPOE+E, Cisco 2504 Wireless Lan controller, Cisco SF302-08pp-k9-
NA, Cisco 2702E Wireless access point).
• Administration, maintenance, and manage Cisco VOIP \{(Cisco 2921w/USME) +3x Vic-4FXO +2x PVDM3-32\}.
• Responsible for all aspects of network data communications within the enterprise, including terminals, local area networks, communications with
remote enterprise installations, troubleshooting, vendor interfacing, technical training, and network security.
• Manage information technology and computer systems. Ensure security of data, network access and backup systems.

• Responsibilities include coordination and management to build a new Infrastructure of the projects. Support and help in analysis of system setups
and performing the solutions. Work on the development and management for the project implementation Infrastructure. Responsibilities also include troubleshooting the technical and logical issues and provide it to the projects (Wasit Shaybah Project, Khurais Project, Yanbu South Terminal Project and Network Security Aramco's, Harad and Hawiyah DWG, Berri Projectand Jazan Project). Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at least 100 employees. Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support via helpdesk systems for a wide range of internal & external applications.
• Administration, Designs, maintenance, support and management of the enterprise Servers 2012R2 LAN/WAN/Server Technologies environment (ADDC, Exchange Server, Exchange Front-End, Web server, WSUS.
• Create, change, and delete user accounts. Design, deploy and manage MS infrastructure systems including different Windows server and client platforms, Domain & Active Directory, Group Policy, DNS, DHCP, CA, IIS, SQL, File Server, print Server & other MS service. Knowledge of basic SQL database query and report (fetch, update, display and generate data reports).
• Maintain, upgrade and administrate multiple server firms, computers, and communications network, including hardware and software devices and applications
• Responsible to maintain, upgrade and administrate Microsoft Dynamics AX 2012 with the ERP technical team.
• Responsible for the configuration, installation, and testing of the servers, workstations, laptops, mobiles and other attached devices

Wasit Shaybah Program Saudi ARAMCO
Working in Industrial Security Program Upgrade (ISUP) provides for the design, procurement, configuration, integration and installation of equipment
for a monitor and alert system consisting of cameras, radars and sensors. NGMSA provides Long Range Detection and Assessment Systems (LRDAS)
consisting of long-range cameras and radars and Intrusion Detection and Assessment Systems (IDAS) consisting of fixed and movable pan-tilt-zoom
(PTZ) cameras and infra-red and microwave detection systems. All video and alarms are reported to one of five Regional Security Control Centers
(RSCCs) and at the Master RSCC. The purpose of this document is to provide instructions to In-Kingdom (IK) Field Engineers (FEs) for the configuration,
troubleshooting and resetting to initial configuration. This document covers 13 devices. The Tailor able Integrated Security System (TISS) Server/Client,
Network Video Recorder (NVR), Juniper Switch, Ethernet Direct Switch and Field Enclosure Cabinet (FEC) configuration data is created prior to
installation. The TISS, NVR, Juniper and Ethernet Direct Switches are configured prior to installation. The Maintenance Laptop is configured for each
site. It will be used by IK Fes to configure and check-out equipment configuration. This document provides configuration data and instructions as well.
- Installation & troubleshooting IDAS Equipment MIDS, FOFSS, PIR, PIRMID, Fixed Cameras, PTZ Cameras and IP Cameras.
- Installation & Configuring with troubleshooting LRDAS Equipment LRC, LSR, MSR
- Installation & Configuring with troubleshooting Network Integration Equipment LRIB, RAS-100, FEC, Juniper Switch and Cisco Devices.
- Installation & Configuring with troubleshooting Other Equipment VOIP, AMS, MBS, Video Wall

Maritime (Merghem, Branch)
• Design and build computer networks. Maintain internal network and internet service.
• Configuring and troubleshooting DSL line. Configuring and troubleshooting 5 lines telephone follow-up with a permanent central.
• Configuring and troubleshooting 2 lased liens comprehensive:
• HQ to Connecting ERP system & ICTOP system. Customs to Connecting Customs Sybase system.
• Maintaining troubleshooting for all software, hardware and maintaining network environments.
• Install, configure, and maintain production servers, backup servers, file servers, RAS servers, Ethernet networks, network cabling, and other
related equipment, devices, and systems.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such
changes.
• Administrate the network having more than users, having more than high-availability production servers in clustered environment and
remote locations ensuring uptime and load balancing. Investigate user and network problems, identify their source, determine possible
solutions, test and implement solutions.
• Manages network operations to include troubleshooting connectivity problems, installing & maintaining routers, firewalls and switches
adding terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses, assessing and reporting
operational status performing backups and restores, etc. Performs routine preventive maintenance on hardware and software.
• Install, configure, and maintain production servers, backup servers, file servers, RAS servers, Ethernet networks, network cabling, and other
related equipment, devices, and systems;
• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security,
file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Establish and perform maintenance programs following company and vendor standards.
• Maintain confidentiality regarding the information being processed, stored or accessed by the network.
• Document network problems and resolutions for future reference.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such
changes.
• Administrate and maintain the group of Windows 2000/2003 high availability servers ensuring uptime, applications & operating system
patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery
duties. Maintain user’s log.
• Is responsible for: 60 computers, 25 printers, 3 Routers, 5 Switches, 1 print server connecting to all customs pcs and 2 Rack for all cables
connecting all the rooms and maintenance and connect the network and follow-up to the new Site.
• Desktop applications to all employee (MS word, Excel, Outlook, PowerPoint, Access, Outlook Express, Netscape, Adobe, PC anywhere, -
Provide e-mail services for personnel and too many other things.
• Provide technical evaluation on equipment repair/modify/replace decision to ensure computer program Sybase database customs.
• Configuring and troubleshooting SQL crystal reports 10, 11, 12 and ODBC SQL Server.
• Provide technical evaluation on equipment repair/modify/replace decision to ensure computer program ERP &ICTOP system standard
specifications are maintained.
• Daily 3 Servers Maintenance (managing log files; monitoring event logs; performing Windows updates as necessary).
• Follow up program of customs in the permanent maintenance to communicate with them and modify the data firsthand.
• Follow up on all the hardware errors and the lack of suspension of work.
• Follow-up with the main branch of the place and upgrade as needed to speed work.
• Manages network operations to include troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches;
adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting
operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
• Implements, administrates and maintains MS SQL databases. Schedule database/ application backup by using standard procedures. Applying
operating system updates and configuration changes.
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc.
related to technology operations and/or technology services are evaluated, updated and processed. Prepare documentation as required for
updating the knowledge database to assist with the development of themes and hardware of information systems software, including
mediums of communications to ensure information is communicated effectively.

All certificates attended courses and documents are available upon request\}