customer service
al mariah united group
مجموع سنوات الخبرة :16 years, 4 أشهر
• To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
• To ensure that guests receive high quality service
• To ensure that the applicable regulations are complied with
• To be responsible for his or her own results
• To optimize the supply chain and the use made of raw materials
• Team management, leadership & team player
• A liking for organizational work
• Effective management: delivering profit center profitability
• Sales ability
• Adaptability: coping with the diversity of customers and their needs
• Thoroughness
• Sensitivity to customers: good relationship skills
• Spirit of initiative
• Financial awareness
• Effectively manage large amounts of incoming calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate valid and complete information by using the right methods / tools. • Meet personal / team sales targets and call handling quotas. • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions. • Keep records of customer interactions process customer accounts and file documents. • Follow communications procedures guidelines and policies. • Take the extra mile to engage customers. • Prepare and distribute customer activity reports. • Manage administration. • Provide feedback on the efficiency of the customer service process.
• Providing accurate, timely and effective legal advice to clients.
• Studying police reports, interview transcripts, medical records and other facts to make a case for the plaintiff.
• Advising colleagues on all legal matters, suggesting courses of action.
• Attending hearings at court.
• Presenting evidence in court to support clients in legal proceedings.
• Giving oral arguments in a court of law.
• Shaping a client's expectations on what can be realistically achieved.
• Advising clients on their legal rights and obligations.
• Getting to know clients and developing and maintaining relationships with them.
• Looking for evidence that will back up a client’s case.