Admission Assistant
The Petroleum Institute
Total years of experience :4 years, 4 Months
Advice for any new admission requirements needs to be modified or changed in the admission policy to the concerned admission’s Head and student’s affair director.
Coordinating, supervising and participate in PI promotion campaigns (exhibitions, school visits, open days..etc)
Coordinate, contribute in
Design the PI radio and newspaper advertisement texts, coordinate and follow up the advertising campaign requirement.
Provide admission statistics upon request for high management from PI and ADNOC.
Receive application and apply admission policy or exceptions (as per management recommendations) on submitted application.
Convert prospect who meet admission requirements to students in CAMS enterprise and assign PI ID and batch number to send them to ADNOC selection committee
Receive admitted students batch and update status in system
Coordinate with registrar’s office to add new terminologies in CAMS such as early admission-applicants and early admission-admitted as per admission office needs in process of admission (early, spring and fall),
Also coordinate with them to find solution for follow up process to be computerized to check status of each student after getting admission from ADNOC committee such as medical checkup, clearance form status and singing scholarship contract.
Send admitted student’s files who attended orientation day (Showed up) to registrar’s office.
Send showed up students list to print their ID card.
Send Show up students to IT department to create email accounts.
Interact with students to update their records in CAMS application.
Prepare, collect data, analyze and publish studies on intake status annually.
Prepare and present a demonstration on PI intake process for senior management.
Assist, co-evaluate, co- implement and train staff to new CAMS portal for admission process.
• Troubleshooting skills on desktop and shrink-wrapped applications (MS office, mainly outlook issues)
• Acting as the first point of contact at the RTA Service Desk Center in Dubai for the designated customer (RTA employees) Arabic & English users.
• Handling customer calls in the respective primary language in the most effective manner.
• Provide performance feedback to the agents.
• Mentor and assist new hires.
• Creates and maintains an accurate trouble ticket which entails recording problem/symptom, analysis performed, resolution, and other information relevant to resolving the problem.
. • Assists in troubleshooting production system issues • Performs project work and special tasks as required.
• Co-ordinate with Revolver groups for closure / update of tickets.
• Contribution towards MIS and Report Generation- capability of knowing how an IT Service Desk operations works and improving appropriately.
• Trouble shooting skills and experience in handling PWD resets.
•Follow up with vendors of some applications that we don’t support till making sure that the problem of the user with this company was solved & the user is fully satisfied.