Ahmed Abdalla

Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
•Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
•Defines application problem by conferring with clients; evaluating procedures and processes.
•Develops solution by preparing and evaluating alternative workflow solutions.
•Ensures project operation by training client personnel; providing support.
•Spell out the project details and requirements.
•Participating in the requirements analysis and design of the projects phases
•Prepare documentation such as test cases, use cases, training, and user manuals to the customers in the project delivery.
•Analyzing and understanding the customers’ requirements and the business needs and scenarios.
•Prepare and review projects phase’s documents.
•Coordinating between our team members and the client stakeholders.
•Working closely with colleagues, developers, testers and a variety of end.



•Analyzing and understanding customer requirements by reading thru the documents such as business process documents, user manuals provided by customer.
•Prepare and involved in data migration activities.


Presales Activity:
•Making outside visits for gathering customer’s requirements and problems.
•Presenting and demonstrating applications and solutions for to the customers
•Preparing and designing the technical and commercial proposal for the customers.
•Perform sales visits and customer calls to assist in sales process.
•Develop relationships with existing customers and nurture references.
•Pursue additional product, presentation, and demonstration skills training as needed throughout the product life-cycle.
•Research and provide answers to product related queries raised by Sales teams
•Ensure that our solutions meet the customer’s needs
•Work closely with peers and the account sales team to translate requirements into configured solutions

• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Planning and Monitoring customer business analysis.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Ensures project operation by training client personnel; providing support.
• Spell out the project details and requirements.
• Participating in the requirements analysis and design of the projects phases
• Prepare documentation such as test cases, use cases, training, and user manuals to the customers in the project delivery.
• Analyzing and understanding the customers’ requirements and the business needs and scenarios by reading thru the documents such as business process documents, user manuals provided by customer.
• Prepare and review projects phase’s documents.
• Coordinating between our team members and the client stakeholder

Review strategies, analyze business requirements and determine the IT requirements in terms of applications, software, hardware, network, operating systems
•Planning, designing and implementing secure, integrated and high available IT infrastructure
•Planning and managing IT technical department. Planning and managing customer service departments.
•Prepare budget and monitoring spending appropriately
•Preparing and Implementing a policy for IT Department
• Ownership in IT projects( key deliverable, scope of work and deadline)
•Negotiate with the suppliers to choose the best solutions and prices

Review strategies, analyze business requirements and determine the IT requirements in terms of applications, software, hardware, network, operating systems
•Plan The Network Infrastructure in the plant & also for Head Office
•Configure VPN connection between our site and Head Office (Site to site & client to site)
•Plan, schedule for Data backup for our Shared Folders on our servers and Database servers
•Design and manage system-level Wide Area Network and LANs
•Analyze the business requirements and develop the plan for innovative solutions, scheduling, technology, tools and solution components
•Manage, monitoring, doing maintenance and support of all Hardware, Network and relative equipment
•Responsible for the access control to the network
•Ensure that all data files are well kept and protected against any virus attack.
•Installing and maintaining the following servers (Active Directery, DNS, DHCP, file &print, application, Additional domain controller, IAS, server)
•Deploying configuring and Administering WSUS server
•Design and manage Active Directory
•Set up group policies and network security
•Installing and designing our Intranet (SharePoint Portal 2010)
•Provides services and technical support to system end users and on-site users by resolving problems effectively in a timely manner
•Completes Backup tape rotation procedures for company servers.
•Provides timely and accurate updates for anti-virus and software updates
•Responsible for maintaining and keeping the Company’s telecommunication systems running with minimal downtime
•Build, maintain and provide security on routers and firewall
•Create rules &policies for accessing the internet (web filtering, downloading limits)
•Evaluate new hardware and software to meet company requirements
•Maintaining the leased line stability in corporation with Linkdotnet (ISP provider)
•Works with vendors/suppliers to obtain software and hardware price quotes, licenses and warranty replacements.