Senior Service Advisor
Al Yousuf Motors
Total years of experience :18 years, 2 Months
● Greeting customers and scheduling service appointments.
● Cataloging customers concerns and comments.
● Writing service orders and descriptions of problems and repairs
● Explaining repairs to customers.
● Test-driving&Sea-trial vehicles to confirm service repairs.
● Estimating the cost and time needed for repairs
• Identify new sales opportunities and untapped markets, interview dealer applicants, and assist dealers in attaining short and long-term sales, profitability and market share goals
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase
• Assisting individual salespeople in setting aggressive, yet realistic monthly sales goals
• Receive and stock incoming inventory. Verify receipts against purchase orders
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service
• Create special orders if needed
• Hire employees and assist in the training process, ensuring that every agent is
well prepared for their calls.
• Support agents after training by monitoring their progress, ensuring that they
understand and meet expectations, answering their questions, and providing
them with ongoing coaching opportunities and inspiration.
• Preparing reports and analyzing data to assist management as they determine
call center goals.
• Working with other supervisors and management team members to support
agents and maximize customer satisfaction.
1. Maintaining all Accounting books: Purchase Cash and bank book,
2. Reconcile debtors & creditors account.
3. Maintaining the cash and bank books and also petty cash account.
4. Ensure all incoming and outgoing payments are processed in a timely fashion.
5. Set work priorities and respond to changing priorities that impact on daily planned activities.
6. Analyze and cross reference invoices, and verify payments for approval.
7. Undertake data entry, cost loading and journal vouchers into the Company accounts system.
8. Prepare reports for analysis as needed.
9. Analyze and reconcile general ledger and subsidiary accounts.
10. Preparation of BRS Statement and Books of Accounts.
11. Looking after Receipts & Payments, Deposits & Withdrawals.
1. Ensure all incoming and outgoing payments are processed in a timely fashion.
2. Set work priorities and respond to changing priorities that impact on daily planned activities.
3. Analyze and cross reference invoices, and verify payments for approval.
4. Undertake data entry, cost loading and journal vouchers into the Company accounts system.
5. Prepare reports for analysis as needed.
6. Analyze and reconcile general ledger and subsidiary accounts.
1. Contacting potential customers by telephone.
2. Trying and persuade customers to buy our company's goods and services, or at least accept a trial.
3. Describe the product benefits and any special offers.
4. Give advice about how these may benefit customers personally.
5. Persuade customers to accept a trial period.
6. Gather and document information about the customer.