Ahmed Abdelazim

Assessing cutting-edge market technologies for SABICs network implementation, including SD-WAN,
SD-Access, and Cisco ACI.
Supervising network modernization projects to enhance LAN, WAN, and wireless infrastructure.
Selecting suitable design standards, methods, and tools in line with SABICs enterprise architecture.
Designing and executing long-term operational plans to align with SABICs network objectives.
Reviewing and analyzing technical proposals from potential network vendors.
Providing technical expertise for network projects, emphasizing detailed designs, documentation, and
implementation plans.
Developing the technical documentations, such as LLD and HLD, for the new network devices and
technologies.
Supervising the Proof of Concept (PoC) and pilot tests for the new solutions, and vendors.
Authored technical and functional contents of Scope of Work document (SoW) for vendor evaluation.
Creating precise SoW content to facilitate effective vendor assessment during bidding activities.

Led projects shifting network infrastructure from traditional WAN to Fortinet SD-WAN technology.
Streamlined SD-WAN provisioning processes via Ansible scripts.
Performed site installations and LAN migrations to ensure seamless Fortinet SD-WAN deployment.
Engaged in developing and reviewing LLD, HLD, and various design documents.
Delivered L3 support, enabling optimal functioning of the customers operations for Fortinet SD-WAN
and network security devices.
Hands-on experience with Fortinet FortiGate various models, such as 40F, 60F, 80F, 100F, 200F, 100E,
and 200E.
Developing the technical documentations, such as LLD and HLD, for the new network devices and
technologies.

Delivered L2 support expertise for SD-WAN platforms, such as VMware VeloCloud and Aruba Silverpeak.
Provided L2 support for the Ciena NFV platform.
Provided L2 support for Cisco and Juniper routers and switches.
Provided L2 support for Cisco SDN (Meraki) MX, MS, and MR appliances.
Delivered expert-level support during advanced troubleshooting calls.
Executed customer-specified configuration adjustments within predefined timelines.
Troubleshooting all escalated tickets related to the customers network issues.
Managed replacement of defective devices.
Troubleshooting Linux DNFVI and VyOS Vyatta routers.
Troubleshooting Riverbed Steelheads, Steelcentral, and NetProfiler.

Provided L1 support for Riverbed Steelhead and Steelcenter.
Delivered L1 support for SD-WAN solutions like VMware VeloCloud and Aruba Silverpeak.
Performed L1 support tasks on Ciena NFV systems.
Provided L1 support for Cisco and Juniper network devices.
Handled troubleshooting for Cisco SDN (Meraki) access points, switches, and firewalls.
Delivered professional customer interactions as the first point of engagement.
Conduct initial diagnostics and undertake basic diagnostics to resolve customer faults.
Provide periodic updates to the customer in order to achieve the perfect SLA.
Managed case flow process on ServiceNow ticketing system.
Handled technical escalations promptly, adhering to company protocols.
Conducted proactive and reactive customer network monitoring.
Delivered comprehensive technical training to new employees on companys entire technology suite.