customer service and sales expert
legion Foods Kuwait
Total years of experience :12 years, 5 Months
Implementing the sales strategy by acquiring new and managing existing customers inorder to realize the sales objectives.
•Market analysis to acquire new prospects and their needs, followed by bringing them in as new accounts.
•Maintain long-term customer-relations with key accounts and support them by giving sufficient technical support.
•Contract negotiations and ensuring that agreements are respected in time and full.
•Working closely together with different departments (Customer Service, Marketing, Production/R&D, Quality and Sales) to offer the customer the perfect solution.
•Achieve monthly set sales targets for assigned accounts.
•Work collaboratively with Trade Marketing, Marketing, Supply chain, Finance,
•Logistics/Warehousing departments to ensure sales objectives are met.
•Analyze customer category & brand sales and evaluate. Promotions of assigned accounts for business opportunities to grow sales, volume and distribution.
•monitor service level of assigned accounts and minimize loss of sales opportunities. To provide feedback on trade and competitors market developments to ensure company will always stay relevant with the trade customers.
•Conduct quarterly or bi-yearly business reviews with assigned accounts to improve
•Sales performance and to further develop company business.
Handling customer calls and complaint.
•Providing a service skill throughout the phone.
•Follow up all customers' history of their shipments.
•Weekly update for all data related to the office.
•Well communication with staff and customers.