Field Service Engineer
Samaa technologies co
Total years of experience :7 years, 7 Months
Installed and maintained complex machinery and equipment for clients, ensuring smooth operation and minimizing
downtime.
Collaborated with cross-functional teams, including technicians and engineers, to diagnose and resolve equipment issues,
resulting in a 20% reduction in service call escalations.
Conducted thorough inspections and audits of client sites, identifying potential risks and providing recommendations for
improvement, resulting in a 15% increase in overall safety compliance.
Developed and delivered comprehensive training programs for junior engineers on equipment operation and maintenance.
Delivered different services to client in different locations (onshore/offshore) with high efficiency and proven track record
of successful operation.
Successfully diagnosed, repaired, and maintained complex industrial machinery, minimizing downtime and ensuring
maximum operational efficiency.
Diagnosed, analysed, and developed new techniques and ideas in collaboration with other departments for overall
performance improvement.
Developed and delivered new operation plan and training program to increase efficiency of discharging operation resulted
in 20% reduction of time required for one cargo hold operation.
Led a team of technicians in executing preventive maintenance programs, resulting in a 30% reduction in equipment
breakdowns and increasing customer satisfaction.
Identified training requirements, developed training plans and tracked all department for implementation.
Led team of 5 equipment operators and 3 technicians to find deeper workplace engagement and improved customer
service metrics and productivity.
Contributed to the reduction of excessive fuel consumption by 50% through the daily consumption control spreadsheet.
Ensured applying safety procedures during operation and adherence of the operation team to all safety rules which led to
accomplish track record of zero incident while operations for 735 days.
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