Meena Krishnan Ragavan

Managing and supervising the Collection department
* Improving processes and department as a whole, through suggestions and constant
evaluations.
* Reporting to the management about KPI’s.
* Send initial renewal request and invoices to clients.
* Communicate with clients about billing discrepancies and questions.
* Follow up and invoicing for accounting and audit services.
* Assist customers with any issues regarding their companies and coordination with
corresponding account manager.
* Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations.
* Negotiate credit extensions when necessary.
* Allocating task for collection officer and supervising his key performance areas and ensuring
monthly deadlines are met for the department.
* Supervising the processing and reconciliation of the debtor’s receipts.
* Acting as liaison between the client and the agent for any accounting and auditing needs.
* Facilitating the client with all necessary information’s if required
* Recommending and keeping the management informed of any conflicts from the client.

Reconciliation of customers statements of accounts on monthly basis
* Reports Preparation/Approving the new orders in the system.
* Entry of customers receipts in the accounting system.
* Regular follow up with customers and sales teams for payments
* Providing monthly statements of accounts to sales teams and customers
* Maintaining customers PDC and L/C statements
* Maintaining monthly collections schedules for customers
* Ensure that customers' account statements are reconciled and circulated to sales
teams on timely basis
* Ensure that customers' account statements are received by customers on timely basis
* Ensure that customers receive all invoices / credit notes on timely basis
* Ensure that sales personnel understand the account statements fully
* Ensure that sales personnel are aware of the action required in each account for collections of
dues/over dues by having an account-wise action plan
* Assist sales personnel to clear the queries of customers, if any
* Provide regular reports to management about collections and overdue position per account
* Release alerts on accounts which need special attention and intervention of management for
clearance of over dues and release of shipments
* Ensure that the Credit Policy involving Credit Application Forms, credit limit and payment terms is
implemented successfully
* Build good relations with customers to smoothen the process of delivering
* Statements, invoices, etc. and thus easing the flow of collections
Assisting the Accounts Department in all other related jobs and duties

Processing and generating Statement of Accounts in SAP and continuously follow up for payments
with the clients by sending reminder letters and monthly statements.
* Engaged in requesting payments from the clients through Phone Calls, E-mails and Direct visits.
* Handling all payments through bank transfers, cheques and cash and accordingly updating the
respective systems.
* Judiciously working on monthly and annual targets.
* Dealing with all customer queries regarding Invoice & Payments.
* Investigating & resolving queries relating to nonpayment of invoices.
* Liaising with the sales and accounts receivable teams to resolve outstanding queries.
* Preparing reports (Daily Collection report, Monthly Bank Transfer Reports, Receipts not yet posted
details etc.)
* Preparing all balance confirmation letters with relevant statements and distributing for clients
through emails & bill collectors bi-annually and annually.
* Liaising with the customer Finance Teams to reconcile customer ledgers with our ledger.
* Involved in ensuring communicating to the relevant Operations Personnel in case of any client
grievances.

JOB DESCRIPTION
* Customer Account Reconciliations,
* Verifying check Transactions, Verifying the name, amount and serial number in the checks,
* Identifying Fraud and duplicate checks,
* Reporting fraud to the corresponding department,
* Maintaining the balance of accounts on daily basis and monthly basis,
* Cancelling and creating provision for new checks based on the customer’s request.
* Investigating Payments made by the customer and making the payments as per customer on their
behalf which includes various currency transactions, Clearing Transactions, handling heavy
transactions.