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Fatin Abu Hijleh, HR Manager

Fatin Abu Hijleh

HR Manager·Millennium Central Downtown Kuwait Hotel

Kuwait

Higher diploma, Certified Human Resources Professional (HRP)

Work experience

Total years of experience: 25 years, 4 months

HR Manager

November 2025 - Present

Millennium Central Downtown Kuwait Hotel

Sharq, Kuwait

November 2025 - Present

Responsible for Human Resources Operations and Learning and Development
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Group Senior HR Manager

June 2022 - April 2025

Barrak Mohamed Abdulaziz Al-Barrak& Sons Itl. Cont. W.l.l.

Al Kuwait, Kuwait

June 2022 - April 2025

Al-Barrak Group operates in Kuwait and the Arabian Gulf, with its subsidiaries:
• Barrak Mohamad Abdulaziz Al Barrak & Sons Intl. Cont. Co. W.L.L. - marine works contractor
• Eco Tech Company - Integrated Solutions
• Eco Tech Company - Hardware & Equipment
• Al-Barrak Chemical Company
• Al-Barrak Plastic Factory
• Al-Barrak Auto Company


Responsibilities:

• Leading the Organization's HR Transformation Project - HRT
• Designing and implementing strategic HR plans and technology, to maximize the value of our HR endeavors that will help the business as a whole
• Initiating and leading human resource programs and projects, including the TRMS covering tangible and intangible rewards, and compensation and benefits structure
• Formulating strategic and practical plans to address human resource matters
• Devising plans and techniques to drive change and culture management
• Creating the HR budget and managing costs within the budget.
• Articulating integrated HR policies, procedures and workflows
• Establishing control systems for compliance with business methods and HR practices, ensuring that the laws and regulations are followed in every geographical region.
• Reviewing systems and processes and making modifications to address issues
• Revising compensation structure to ensure competitiveness
• Refurbishing knowledge of advancements in the field and presenting new ideas
• Conducting research through various methods to identify a problematic situation, and mitigate risks including financial risks
• Providing advice and recommendations to HR personnel for resolution of daily issues
• Conducting investigations ensuring compliance with the labor laws
• Taking initiatives to foster a positive work environment, high productivity, and enhanced performance workplace
• Analyzing data collected from satisfaction surveys, engagement surveys, exit interviews, turnover, absenteeism, training needs, as well as other issues, and providing periodical reports to the Senior Management
• Designing and upgrading Onboarding, Orientation programs, and exit interviews
• Initiating cost-effective methods for recruitment, upgrading systems for high hiring standards
• Optimizing everyday processes
Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

Group HR Manager

February 2018 - March 2022

Senergy Holding Company Senergy Oilfield Solutions Company - (ENOS)

Al Ahmadi, Kuwait

February 2018 - March 2022

Senergy Holding invests in oil and gas services companies operating in Frontier and Emerging Markets in (MENA Region), One company under the Group Umbrella was renamed from Eastern National Oilfield Services ENOS, to Senergy Oilfield Solutions. The mother company’s subsidiaries Provide logging, testing and well completion services in Kuwait, Sudan, Iraq (Southern Iraq and the Kurdistan Region) and Pakistan. The company is listed in the the Stock market of Kuwait.

Eastern National Oilfield Services Co. ENOS - Senergy Oilfield Services Co.
Senergy Holding Company K.S.C.P. (O&G)

Senergy is an Oil and Gas Company that operates in Kuwait and the MENA region.

Key Accomplishments:

• Managed talent acquisition and covered all vacancies at all levels.
• Used technologically relevant digital systems to manage payroll and benefits programs. Championed the ERP implementation for HR Module Design and implementation - Odoo.
• Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Implemented performance reviews and motivational strategies to elevate results.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Distributed employee engagement surveys to identify areas of improvement.
• Coordinated technical training and personal development classes for staff members.
• Administered the Compensation and benefit including the creation of the Grading and Salary structure for the Group.
• Crafted the Policies, procedures, and workflows for the Group including the Code of Business Conduct and the Employee Handbook.
• Managed Employee engagement initiatives.
• Crafted Competency-based job descriptions for the Group.
• Managed the Training and development activities, crafted the Competencies Framework, managed Career Development and Succession Planning,
• Managed all HR Daily Operations
• Organized and led staff orientation programs and training to promote collaboration.
• Motivated employees through special events, incentive programs, and constructive feedback.
Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

HR & Admin Manager

April 2015 - January 2018

Meshaal Al-Shatti & Partner (F&B & Retail)

Sharq, Kuwait

April 2015 - January 2018

• Restructuring HR Policies and Aligning HR Strategies with Business Goals Across Diverse Industries:
• Restructured recruitment and selection processes and implemented a salary scale to ensure fair and competitive compensation.
• Developed organizational culture and HR branding by setting policies, introducing an onboarding process, and addressing grievances to foster a positive work environment.
• Aligned HR strategies and initiatives with the group’s business goals, enhancing organizational performance across fine dining, retail, fashion, and cosmetics sectors.
• Developed and implemented a performance appraisal system that supported HR objectives and improved workforce productivity.
• Managed compensation and benefits programs to ensure alignment with company goals and market standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

HR Manager

February 2013 - March 2015

Taiba Hospital

Sabah as Salim, Kuwait

February 2013 - March 2015

Provided full support to the Deputy CEO covering HR strategic execution role to help drive Business Success
Amended and created new HR policies as per the JCI requirement
Managed the HR Operations daily activities including compensation and benefits
Managed employee engagement Initiatives
Managed to upgrade the HRMS
I was a team member in the hospital's strategic planning team and planned the HR Department objectives accordingly
Restructured the HR Department to meet requirements
Refined and created job descriptions
Covered talent acquisition requirements
Company industry:
Medical Hospital
Job role:
Human Resources and Recruitment

Organization Development & Country Human Resources Manager

July 2008 - January 2013

Faisal Al-Rasheed Group (Kuwait, Egypt, Iraq, Bahrain & Pakistan)

Al Kuwait, Kuwait

July 2008 - January 2013

Key Accomplishments:

• Developed the HR Branding and the current Organizational Culture, succeeded in attracting the best talent, reduced the related recruitment cost than budget, met my target for improving the employee retention rate, and improving the ROI for Kuwait Territory, met my target for improving the employee satisfaction rate, and reducing the employee turnover rate for Kuwait Territory.
• Led the implementation of the New Joiners Onboarding / Orientation program.
• Led the implementation of the updated policies and procedures for all territories.
• Led the implementation of the Job Description Refinement, covering behavioral and technical competencies per position.
• Implemented the current employees' re-fitment / redeployment exercise for Kuwait territory as per the refined job descriptions and Led the process at other territories.
• Succeeded in covering all newly opened posts at all levels for Kuwait territory.
• With the tremendous efforts of the HR Team, we were awarded the "HR Team of the Year" of the 10th annual MENA HR Excellence Award, among the MENA Region at the Human Asset Expansion Summit in 2015.
• Championed the HRIS migration Project - ERP Design and Implementation, along with LevTech Co - UAE.
• Led with success, the Salary structure maintenance project for Kuwait territory, along with Hay Group - UAE, and introduced new financial and non-financial rewards to the Total Reward Management system - TRMS.
• Linked employees' performance with the achievement of their established objectives, in line with the established goal.
• Met my deadline target for the Organization Transformation Project (Change Management) covering all geographical areas (Kuwait, Egypt, Iraq, Bahrain & Pakistan), Company's Policies, Procedures & Workflow optimization for all geographical areas, Competencies Framework creation project, Career Development and Succession Planning Systems.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

HR & Admin Director

July 2004 - May 2008

Al-Omooma Hospital

Kuwait

July 2004 - May 2008

Key Accomplishments:

• Restructured the HR and Admin Division and modified policies and procedures and internal processes (inter-departmental/technical), serving the Management targets.
• Successfully met my target for the “AOH Launching project” from scratch till launch, covering Challenging Talent Acquisition, Org. Restructuring,
• Compensation and Benefits, Learning and Development, Performance Management, Employee Relations, Rewards and Recognitions, and Employee Disciplinary.
• Succeeded in solving Owners' concerns to meet business needs by leading in-house projects:
a. Selective Staff Re-fitment
b. Inter-Departmental and Across Departments Workflow Redesign.
• Led the following projects with success:
a. HR automation.
b. In-house Job Description building.
c. Salary structure maintenance and Incentive Schemes.
• Transformed HR and administrative roles to a strategic business partner role, and joined with Senior Management; driving business target initiatives, with a proven track record of optimal utilization of resources for overall profitability.
• Met Challenging Talent Acquisition Plan: Established an inventive staffing plan with reduced turnaround time spent on processing medical sector paperwork and MOH processes for licensing. reduced associated costs of new hires applied talent headhunting, achieved competitive advantage, retained top talent, and increased business ROI.
• Learning and Development:
i. Systemized the Healthcare Workforce Continuous Education Credits system.
ii. Coached executives, Dept. Heads and Managers concerning projects driven by the HR, in addition to Leadership and Management.
iii. Implemented “new employee Onboarding program”, increased workforce satisfaction, and reduced workforce turnover rates.
• Restructured the Performance evaluation process and the Balanced Scorecard for the hospital's workforce.
Company industry:
Medical Clinic
Job role:
Human Resources and Recruitment

Country HR Manager

June 2000 - June 2004

Al-Rai Logistica- Logistics & Supply Chain

Al Asimah, Kuwait

June 2000 - June 2004

Key Accomplishments:

• Established the HR department for Kuwait region and managed HR activities for over 150 resources in Kuwait.
• Implemented the talent acquisition plan with the required competency.
• Worked with Deloitte Consulting Firm to set the policies and procedures.
• Guided employees on company policies, programs, benefits, and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs, and functions.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and other incidents.
• Reviewed business goals to recommend new HR approaches, policies, and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Supervised and mentored direct reports and developed talented HR teams.
• Attended several training and workshops at the Head office in Dubai.
• Managed employee disputes by employing conflict resolution techniques.
• Maintained company compliance with local laws, in addition to established organizational standards.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Education

The Institute of Leadership & Management – ILM

September 2014

September 2014

Higher diploma, Certified Human Resources Professional (HRP)

United Kingdom

GPA (percentage): 94%

GPA (percentage): 94%

other

July 2007

July 2007

Master's degree, Human Resources Development and Management

United States

GPA (point): 3.19 out of 4

GPA (point): 3.19 out of 4

Human Resources Development and Management

Skills

Performance Management

Expert

Compensation Systems

Expert

HR Operations

Expert

Strategic Planning

Expert

Career Development

Expert

Strategic Partnering‎

Expert

Change Management‎

Expert

Corporate HR Management

Expert

Strategic Planning & Execution

Expert

Performance Management

Expert

HRMS

Expert

Training & Development

Expert

Workforce Management

Expert

Talent Management

Expert

Compensation & Benefits

Expert

Visionary Leadership

Expert

Motivational Support

Expert

Career Development

Expert

Analytical, Conceptual & Forward Thinking

Expert

Ethical Approach

Expert

Conflict Management & Resolution

Expert

Customer Orientation

Expert

Employee Development

Expert

Professional Communication

Expert

Critical Thinking

Expert

Ongoing HR Learning

Expert

Change Management

Expert

HR Automation HRMS / HRIS

Expert

Coaching and Mentoring

Expert

Presentation and Negotiation

Expert

Onboarding / Orientation

Expert

Initiative & Innovative

Expert

Decision Making

Expert

HR Organizational Skills

Expert

Employer HR Branding

Expert

Leadership Development

Expert

Emotional Intelligence

Expert

Strategic Focus

Expert

Trust/Integrity

Expert

Confidentiality

Expert

Data Analysis

Expert

Detail Oriented

Expert

Job Analysis

Expert

HR Compliance

Expert

Employee Relation

Expert

Employees Relations

Expert

Technical Expertise

Expert

Thoroughness & Flexibility

Expert

Employee Engagement

Expert

HR Metrics Analysis and Reporting

Expert

Policies and Practices Creation and Improvement

Expert

Employee Performance Management – KPIs

Expert

Culture Development

Expert

Succession Planning

Expert

Position Grading & Structuring

Expert

Competency Management

Expert

Building Collaborative Relationships

Expert

Interpersonal Awareness

Expert

Influencing Others

Expert

Conflict Resolution

Expert

Manpower Planning

Expert

time management

Expert

payroll

Expert

orientation

Expert

planning

Expert

problem solving

Expert

performance appraisal

Expert

operational hr

Expert

oracle hr

Expert

negotiation

Expert

operation

Expert

office administration

Expert

materials

Expert

policy

Expert

organizational development

Expert

office management

Expert

marketing

Expert

payroll processing

Expert

accounting

Expert

Recruitment

Expert

Training

Expert

Employee Relations

Expert

HR Strategy

Expert

HR Management

Expert

Management

Expert

Administration

Expert

Human Resources

Expert

Customer Service

Expert

Microsoft Office

Expert

Interviewing

Expert

Sourcing

Expert

Talent Acquisition

Expert

Hiring

Expert

Project Management

Expert

HR Operations

Expert

Strategic Planning

Expert

Languages

English

Expert

Arabic

Expert

Memberships

CIPD

Student Membership - Reference number: 43675490

August 2016

Training and Certifications

Certifications
Award Certificate "HR Team of the Year" at the 10th Human Assets Expansion Summit MENA
May 2016
Diploma in Human Resources from Alison Learning
Nov 2005
The Process of Motivation from PENN FOSTER College - USA, Pennsylvania
Feb 1998
Formulas from PENN FOSTER College - USA, Pennsylvania
Apr 1999
How To Plan, Organize & Control from PENN FOSTER College - USA, Pennsylvania
Dec 1997
Business Math, Parts 1 to 3 from PENN FOSTER College - USA, Pennsylvania
Jul 1999
Cost Control & Work Simplification from PENN FOSTER College - USA, Pennsylvania
Apr 1999
Designing Business Communication from PENN FOSTER College - USA, Pennsylvania
Aug 1999
Fundamentals of Business from PENN FOSTER College - USA, Pennsylvania
Feb 1996
Writing Proposals from PENN FOSTER College - USA, Pennsylvania
Feb 2000 - Feb 2000
The Role of Management in Business from PENN FOSTER College - USA, Pennsylvania
Mar 1996
Accounting - Parts 1 to VI from PENN FOSTER College USA - Pennsylvania
Dec 2000
Writing Effectively from PENN FOSTER College - USA, Pennsylvania
Aug 2000
Training, Communication & Coordination from PENN FOSTER College - USA, Pennsylvania
Mar 1999
Principles of Business Finance from PENN FOSTER College - USA, Pennsylvania
Jun 1996
Designing Business Communication from PENN FOSTER College - USA, Pennsylvania
Aug 1999
Introduction to Marketing from PENN FOSTER College - USA, Pennsylvania
Jul 1996
Employee Relations from PENN FOSTER College - USA, Pennsylvania
Feb 1999
Writing Business Communication from PENN FOSTER College - USA, Pennsylvania
Aug 1999
Researching & Documenting from PENN FOSTER College - USA, Pennsylvania
Feb 2000
Tools & Trends of Managerial Trade
PENN Foster University
Jun 1996 - Jun 1996
Training
Creating Policies & Procedures
LinkedIn
Jan 2021
Performance Management
United Arab Institute for Private Training - N Academy - Kuwait
Oct 2014
Leadership
United Arab Institute for Private Training - N Academy - Kuwait
Nov 2014
The Power of HR Assessment
Thomas International - Kuwait
Feb 2011

Hobbies and interests

reading journal articles about Human psychology and brain sciences
Mind Challenging Games