Bayt.com
Ahmed Abou Hashish, Senior Customer Relations Officer

Ahmed Abou Hashish

Senior Customer Relations Officer

Dubai Land Department

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Department of isalmic monuments
Experience
10 years, 9 Months

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Work Experience

Total years of experience :10 years, 9 Months

Senior Customer Relations Officer at Dubai Land Department
  • United Arab Emirates - Dubai
  • My current job since September 2013

• Keep Track of Customer Conversations and complains through the Harmony System ant the CRM System.
• Assist Management in Training and Developing Customer Service Representatives.
• Coordinating the monthly reports (calls service level, responded inquiries and responded live chats).
• Receive costumer’s inquiries, complains and suggestions via (calls, emails and live chat).
• Outbound call maker in case of cases or inquiries follow up.
• Excellent understanding for rental laws and decrees.
• Specialist at rental agreements terms (fixed and additional).
• Excellent understanding for purchasing laws and procedures.
• Full information provider for real estate license in Dubai.
• Dealing with RDC, DLD, Trakheesi, Ejari and Dubai Land Mob. App for
daily customer’s inquiries with complains receiver for the IT issues.
• Follow up the project status and the market rate (rent & sale) as part of daily duty.
• Follow up costumer’s needs with the concern persons in DLD or RDC through calls and emails.

Education

Bachelor's degree, Department of isalmic monuments
  • at mansoura university college of arts
  • June 2006

Specialties & Skills

PeopleSoft CRM
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Team Management
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Service Coordination
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Customer Service Skills
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Customer Care
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Communication skills
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Microsoft office
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Customer service quality
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Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Owner association (Training)
Training Institute:
Dubai land department
Date Attended:
January 2016
Rental disputes center (Training)
Training Institute:
Dubai land department
Date Attended:
April 2013
Trakheesi system (Training)
Training Institute:
Dubai land department
Date Attended:
January 2017
Ejari system (Training)
Training Institute:
Dubai land department
Date Attended:
November 2015
Customer service quality control (Training)
Training Institute:
Etisalat
Date Attended:
October 2013