Key Account Manager
Dallah Hospital
Total years of experience :13 years, 9 Months
• Leverage my extensive Experian in key account management to drive revenue growth and strengthen relationships with senior stakeholders.
• Supervise and mentor Key Account Officers, fostering an environment of continuous improvement and learning, significantly contributing to sales growth through performance enhancement and the development of sales capabilities.
• Manage a portfolio of senior key account, providing exceptional customer service, resolving issue, and anticipating and addressing client’s needs
• Conduct incisive business operations analysis to pinpoint areas necessitating adjustments or changes and actively implement modifications to optimize performance, efficiency, and expansion prospects.
• Collaborate cross-functionally with internal teams, including marketing, pricing and operations, to deliver comprehensive solutions and exceed customer expectations.
• Analyze sales data, market insights, and customer feedback to identify areas for improvement and implement targeted strategies to enhance customer satisfaction and loyalty.
• Collaboratively work with the sales team to devise and execute upselling and cross-selling initiatives, optimizing revenue streams through diversification, and capitalizing on emerging market trends and customer preferences.
• Guided existing clients through the intricacies of benefits, promoting a comprehensive understanding and ensuring compliance and adherence to insurance policies, thereby enhancing client satisfaction and retention.
• Vigilantly ensured adherence to Saudi Arabian Monetary Authority (SAMA) regulations by consistently monitoring policy changes and swiftly updating customers on new developments, safeguarding both client and company interests.
• Proactively communicate with clients to present new proposals and policy updates prior to agreement expiration, facilitating seamless transitions and reinforcing customer trust through timely and relevant information.
• Demonstrated unwavering commitment to maintaining cutting-edge knowledge of all products and services to ensure the provision of accurate and up-to-date information to clients and bolster credibility.
• Oversaw the preparation and presentation of quotes, sales proposals, and contracts, ensuring alignment with company policies and standards, obtaining requisite approvals, streamlining the sales process, and enhancing client relations.
• Intensified engagement with prospects through strategic communications and relationship-building techniques, effectively converting them into clients by showcasing the value and relevance of the insurance products offered.
• Employed a client-centric approach to tailor and identify optimal insurance products for customers, gathering essential information to ensure that the products aligned with their specific needs, preferences, and risk profiles.
• Meticulously reviewed performance reports prepared by direct reports, leveraging analytical skills to pinpoint areas of concern and taking timely and decisive actions for resolution or escalation, ensuring sustained performance levels.
• Diligently reviewed and ensured the exceptional quality of services and work products delivered by the division, enforcing adherence to established policies and procedures and uncompromisingly upholding service standards.
• Optimized the use of personal time, effort, and assigned work tools and resources, ensuring that duties were executed with the utmost efficiency, maintaining the highest standards of service, and meeting expected timeframes and quality benchmarks.
Achieve the quantitative targets (2 millions) of direct Business sales set for the region and visit all assigned potential and current corporate customers
Close inquiries follow ups, obtain clients documents for quote submission to close deals and collect premiums
Identify appropriate insurance products, and gather information from the appropriate teams to respond to client queries
Participate in regular conversations and meetings with major clients to evaluate their concerns in order to satisfy their needs
Devise and improve operational procedures in line with corporate and strategic guidance along with government policies and bylaws
• Vigilantly monitored and ensured the proper documentation of landlords and contracts, establishing a robust framework for legal and contractual compliance, which further fortified the company’s operations and minimized risk exposure.
• Implemented a comprehensive logistics support system to ensure uninterrupted and timely service to all branches, efficiently coordinating resources and streamlining processes to optimize branch performance and customer satisfaction.
• Exercised astute monitoring and control over internal and external projects related to Corporate and Retail Sales Departments, developing and proposing timeframes, ensuring timely delivery, and alignment with organizational goals and objectives
Support more than fifteen sales agent in different regions with the needed reports requested
Ensure that documents related to the contract are prepared and provided in a timely manner
Filtering and extracting data on Bupa’s systems (Sage CRM, CAESAR, and Goldmine)
Update and monitor the weekly sales reports.
Issuing a total number of 50, 000 Agreements and 92, 928 quotations to all salesmen.
Supervise, support and train more than 6 staff within the branch and assign tasks to them in order to achieve within the targeted date/time
Ensure that required branch materials are provided ahead of time and eliminate any shortages
Monitor and report the monthly and weekly reports of attendance, incomes, targets, etc.
Became the branch team leader
Building a strong relation with customers in which a notification of newly added brands and models are shared ahead of a time along with its special offers
Exceeding the yearly branch target (10 Millions) by %32
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