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Ahmed AbuElNaga, Sales Manager

Ahmed AbuElNaga

Sales Manager·Laser Network Solutions

Bahrain

Bachelor's degree, Accounting

Work experience

Total years of experience: 17 years, 5 months

Sales Manager

March 2019 - Present

Laser Network Solutions

Manama, Bahrain

March 2019 - Present

Company industry:
IT Services
Job role:
Sales

Product Manager

August 2017 - March 2019

Global Integrated Solutions

Cairo, Egypt

August 2017 - March 2019

Company industry:
IT Services
Job role:
Management

Product Manager

June 2016 - August 2017

Al Kharafi Group - EMAK

Cairo, Egypt

June 2016 - August 2017

RICOH Product Manager

Setting up sales targets, planning and achieving targets with principals and sales team.
Responsible for budget, training and business development.
Provide initial volume planning and on-going sales forecasts to maintain product availability.
Product research, market pricing analysis, competitor analysis, price implementation and product growth analysis.
Organize site visits and product trials for prospective customers and report results to relevant concerns.
Negotiating orders terms and conditions to meet both client and company needs.
Implementation of marketing campaigns, support material, point of sale and training materials.
Recommendations for further development.

Company industry:
IT Services
Job role:
Management

Business Development Manager

January 2014 - June 2016

Smartec Egypt

Cairo, Egypt

January 2014 - June 2016

Working on improving organization’s market position and achieve financial growth.
identifying business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
Working with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximizing the revenue of our organization.
Finding potential new customers, present to them and ultimately converting them into clients.
Set up meetings between client decision makers and company’s practice leaders/Principals.
Monitoring competitor's behavior and participating in price positioning.
Part of my job is developing people awareness and skills.
Reporting to Sales & Marketing Director.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

Store Manager

July 2013 - January 2014

Etisalat Egypt

Cairo, Egypt

July 2013 - January 2014

Ensure compliance to policies & procedures, handle and keep records of cash & inventory to maintain accurate data, positive and effective involvement in implementing the retail plan.
Reporting to Regional manager

Company industry:
Telecommunications
Job role:
Sales

Retail Sales Executive

September 2011 - July 2013

Etisalat Egypt

Cairo, Egypt

September 2011 - July 2013

Achieving individual sales monthly target, net activation 100% (Quantitative), enhance after selling service & provide total customer satisfaction and ensure proper collection of required documents

Company industry:
Telecommunications
Job role:
Sales

Trainer (Du, International Account)

October 2010 - September 2011

Xceed Contact center (COPC certified), Smart Villaget

Cairo, Egypt

October 2010 - September 2011

Preparing training material, setting training outlines, delivering soft skills and products & services training.
Reporting to Training supervisor.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Peer-mentor (du, International Account)

February 2010 - October 2010

Xceed Contact center (COPC certified), Smart Village

Cairo, Egypt

February 2010 - October 2010

Leading new comers till joining the operation, setting action plans for improvement, monitoring and coaching the team according to Monitoring Criteria.
Reporting to the Account manager & the training team.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assist Team (du, International Account)

July 2009 - February 2010

Xceed Contact center (COPC certified), Smart Village

Cairo, Egypt

July 2009 - February 2010

Delivering daily briefing, assisting floor inquiries, handling hard calls and customers’ call backs.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Care Representative (du, International Account)

January 2009 - July 2009

Xceed Contact center (COPC certified), Smart Village

Cairo, Egypt

January 2009 - July 2009

Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Helwan University

June 2008

June 2008

Bachelor's degree, Accounting

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

Maadi Canal Language School - Thanawya Amma

June 2004

June 2004

High school or equivalent, Mathmatics

Egypt

GPA (percentage): 94%

GPA (percentage): 94%

Skills

Training
Expert
Training
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Leading By Example
Expert
Leading By Example
Expert
Business Development
Expert
Business Development
Expert
Analytical and problem solver
Expert
Analytical and problem solver
Expert
Outstanding interpersonal, communication and relationship Skill
Expert
Outstanding interpersonal, communication and relationship Skill
Expert
Motivate, stimulate, and inspire others to perform their best
Expert
Motivate, stimulate, and inspire others to perform their best
Expert
Team player and customer service oriented
Expert
Team player and customer service oriented
Expert
Training
Expert
Training
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Leading By Example
Expert
Leading By Example
Expert
Business Development
Expert
Business Development
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Creative Problem Solving
Dec 2013
Train The Trainer
Oct 2010
Time Management
Dec 2012
Sales Ambassadors
Nov 2011
Leading & managing people
Feb 2013

Training
3D Training
Etisalat Green Academy
Jul 2013
Soft skills and communication skills
Xceed COPC Certified
Dec 2009

Hobbies

  • Science Fiction Books
  • Football
  • Karate
    Black Belt - Egypt National Team
  • Travelling
  • Strategic Games
  • Diving
    3 Stars