احمد ابوحميدان

- Lead B2B sales for a portfolio of 5-star restaurants, targeting travel agencies, DMCs, and corporate clients.
- Conduct regular market research and competitor analysis to refine pricing and promotional strategies.
- Design group packages and exclusive campaigns for both local and international markets.
- Manage client relationships, ensure high satisfaction, and secure repeat business.
- Coordinate site inspections and VIP experiences to showcase venue offerings.
- Collaborate with marketing, culinary, and operations teams to ensure alignment between sales strategy and service delivery.

- Supervised daily guest service operations, ensuring compliance with service standards.
- Coordinated high-level patient logistics, including travel and accommodations.
- Resolved guest complaints and maintained high satisfaction levels.
Key Achievement: Reduced complaints by 7% and improved satisfaction by 4%.

- Managed inquiries and led new team onboarding.
Key Achievement: Reduced missed calls by 13% and helped launch the Sharjah call center.

Acted as liaison between patients and staff; addressed concerns and ensured satisfaction.
Achievement: Recognized as “Cooperative Employee of the Year."

- Oversaw front desk, F&B, housekeeping, and guest operations during shifts.
- Handled guest requests and emergencies to maintain service standards.