sales supervisor
Kuwait Proteins Company
Total years of experience :16 years, 5 Months
• Develop business with existing client in bakery and pastry companies.
• Find and open new business with companies in the same profession.
• Payment collection is part of the job description.
• Support after sales service when needed
• Meet the chiefs and offer special technical things related to recipe to improve taste and exclusivity for their company in economical way.
• Insure availability of all SKU's Carrefour and Geant shelves around 900 SKU.
• Merchandise the products in best proper way and insure displays are well managed by leading the merchandising team .
• Insure that shelf spaces are 100% taken as per the contract and not to allow any competitors to take our space.
• Follow up on promotional activities and keep our products on weekly Flyers.
• Able to manage events that requires all marketing materials (Stands, Booths, Promoters...etc) to insure generating best sales and highest market share in market to grow business to best levels.
• Listing new innovations for Unilever SKU's and insure its availability as earliest
• Payment collection is under my responsibility as well.
• Leader in E commerce business in Kuwait (www.taw9eel.com)
• In charge of controlling all available stock for all supplier in Food and Grocery Section.
• In Charge of listing the best fast moving items for suppliers in Kuwait.
• Tracking sales and insure the best performance and manage to increase it by purchasing best products from the right Suppliers.
• Shifting suppliers from purchasing on Cash bases to Credit bases as win win strategy for both parties.
• Managing internal communication to insure all items to be ready to sell with no expiry dates, Damages…..Etc
• Negotiate with suppliers to get best exclusive promotions or discounts for special events and for normal working days as well to generate best profit.
• In charge of handling Philips lighting in wholesales department.
• In charge of collecting payment from more than 50 customers.
• Discover and creating new prospects in market and increase distribution of Philips products .
• Proper follow up with existing customers to develop the business to the maximum levels by taking best possible market shares.
• Internal communication to get best profitable deals to offer.
• Discover business opportunity on daily cold calls to develop the business potential in future.
• Daily visits to existing customers to follow up on their business and what are the daily requirements to improve service levels and to keep him\her on track.
• Bridge the gap between TNT express and lapsed customers by sorting all issues related to rates, service level and communication level to win the business.
• Participating in tenders to win contractual business.
• Follow up on payments when required from financial department.
• Solving all pending cases with customers such as delays in shipments, credit notes if required…..etc
• Develop relationship with customer to motivate him\her to increase size of business by visits..
Major Account indoor Sales Executive in TNT Express
(May 2010- August 2011):
• Creating new account by using internet, books searching and suggested leads by others to develop the business.
• Persuade lapsed customers to restart the business.
• Daily follow up with existing customers in terms of quoting, tracking, offer special rates, arrange appointments and fixing customer daily issues.
• Educate customers about TNTs services and to recommend customers what, when and how to use this service in best and most economical method.
• Follow up on payment with customers when needed.
• Good communication with all departments (internally) in the company to have the ability to provide fastest feedback and service levels to customer when needed.
• Hard training about learning business in all Co-Op and private Super Markets (Key Account) in Kuwait as a training course.
• Understanding the FMCG business and how to inter the market in best strategy.
• Manage to market each SKU to the right and proper targeted customers according to all market indications (standard of livings. Price of SKU…etc)
• Learned the best strategy on distributing promotions to all outlets that I'm in charge of (Sultan Center \{6 outlets\}, City Center, Lulu Hyper Market and Carrefour Hyper Market) to insure our presenting in mostly every flyer he shoots after establishing good relation with the buyers there.
• Persuade Accounts to list new SKU with needed support to start selling in shorted period of time in spite of the very high variety of products and find the proper space for it on shelf to enter the highest levels of competition …
• Lead the merchandisers how to make the best appearance and visibility of our SKUs to make it the most attractive and presentable to end customer.
• Edit and follow up all financial issues related to payments, credit notes ….etcthat might happen in daily business day between us and the customer.
• Good ability to negotiate with the account to reach to a final level of win-win future plan between both of us. And sign annual contracts.
• Participate in food festivals and contacting advertising agencies to setup best appearance and best the image of Sadia products as a leader brand in the field…
• Excellent internal communication with all departments (finance storage, logistics…..etc) to secure best levels of services to customer in the end of day.
High diploma in general management from Kuwait Maastricht business school ADDITIONAL INFORMATION:
AL-Ahliya Amman University. Amman, JORDAN B.Sc. Banking and Finance, 2005