Regional Manager
Aljomaih Automotive Company
مجموع سنوات الخبرة :21 years, 11 أشهر
Manage service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships, insure warranty process under control as per P&P.
Ensure meeting financial target and control work expenses.
Accountable for the success of all projects, programs, or portfolios under my supervision. Plan & execute and implement multiple projects concurrently to deliver intended business outcomes, ideally on time, on budget, and within scope according to business priorities.
Ensure customers receive a premium service experience. Drive retail parts and accessory sales and service loyalty to achieve Area objectives. Provide After Sales Development support for process improvement. Ensure to meet financial, CSI and upsell targets.
Responsible for the development, implementation, and management of all training curriculum technical & non-technical after-sales & sales staff, handling T-STEPs program, Training pass for each aftersales staff to ensure best performance deliver as per KIA P&P.
Manage and motivate all services’ staff and other personnel involved in delivering high level, quality service, and on-time delivery of service vehicles in order to ensure growth and expansion to achieve targets
Under process
Specialist: Automated control High diploma