ahmed al-ghaithi, Customer service executive

ahmed al-ghaithi

Customer service executive

Jotun Paints

Lieu
Oman
Éducation
Master, Operations and supply chain management
Expérience
1 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :1 years, 10 Mois

Customer service executive à Jotun Paints
  • Oman - Muscat
  • janvier 2012 à septembre 2012

 Managing and processing customers' orders in the system
 Ensure service quality and customer satisfaction.
 Ensure the customers receive the materials on time.
 Coordinate between warehouse, production departments and customers to make customized products.
 Managing bulk orders for projects and ensure availability of material on time and according to the requirement.
 Receive the delivery notes and attach them with the invoices.
 Making price correction and price some products manually in the system.

customer servie agent à Qatarairways
  • Oman - Muscat
  • janvier 2010 à janvier 2011

- Making and managing booking in the system .
 Checking the availability of the seats and promoting the company.
 Making changes for the tickets and provide flights schedules.
 Provided travel information over the telephone to customers.
 help passengers establish itineraries and answer general questions in regards to travel (baggage allowance, seating, timing, schedule change).

Éducation

Master, Operations and supply chain management
  • à Newcastle University
  • août 2013

i am specialized in the following field: -procurement -operation management and staffing -organizing schedules -supply chain and managing suppliers -quality management

Baccalauréat, tourism operation managment
  • à Sultan Qaboos University
  • août 2009

mt GPA:3.25

Specialties & Skills

Langues

Arabe
Expert
Anglais
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