Operation Manager
SJA for import & export
Total years of experience :15 years, 6 Months
Ensure all operations are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes and best practices.
- Purchase materials, plan inventory and oversee warehouse efficiency.
- Help the organization’s processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs.
- Recruit, train and supervise staff.
- Find ways to increase the quality of customer service.
- Long-term planning to create initiatives that further the company’s overall goals.
- Shaping and managing teams and projects.
Managing, training, and providing overall guidance to the sales team of an assigned territory.
- Setting reasonable sales targets to be achieved by the sales team.
- Monitoring the performance of the sales team and motivating members to meet or exceed sales
targets.
- Collecting customer feedback and providing updates to senior management.
- Traveling to potential and existing customers within an assigned sales area to present company
offerings and build brand awareness.
- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers
to close sales.
- Developing and sustaining long-term relationships with customers.
- Implementing a sales management process to assist the sales team in identifying and prioritizing key
customers and prospects.
Support process team in identifying, verifying, analyzing, and implementing process improvement and
process re-engineering opportunities.
- Provide technical and analytical support for process improvement initiatives.
- Facilitate the design and implementation of new/improved process models and organizational
structures.
- Assist in development of new process capabilities.
- Coordinate with various teams to analyze project results and performance.
- Ensure that the team works in accordance with the approved company operating policies,
procedures, practices and methods.
- Implements operational strategies to assure company objectives in the areas of safety, productivity,
quality, customer service, sales, human capital, cost and profitability.
- Provides guidance on staffing, training, employee relations and performance management to develop
and enhance the salaried and hourly production team, working closely with direct reports.
- Prepares communications and presentations to all levels of the organization.
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
- Assessing customer requirements and ensuring that these are met.
- Setting customer service standards.
- Specifying quality requirements of raw materials with suppliers.
- Ensuring that manufacturing processes comply with standards at both national and international level.
- Working with operating staff to establish procedures, standards, systems and procedures.
- Writing management and technical reports and customers’ charters.
- Determining training needs.
- Directing objectives to maximise profitability.
- Recording, analysing and distributing statistical information.
- Monitoring all operations that affect quality.
- Assure the reliability and consistency of production by checking processes and final output.
- Facilitate proactive solutions by collecting and analysing quality data.
- Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
- Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
- Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Formulate strategies to increase productivity.
- Review processes in order to ensure that they align with current trends.
- Defining QA strategy, approach and execution in development projects.
- Ensuring that the development teams adhere to the principles, guidelines and best practices of the QA strategy as defined.
- Focus on continuous QA improvements.
- Building and maintenance of quality standards as well as enforcing technical and testing standards.
- Monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.
- Draft quality assurance policies and procedures.
- evaluate adequacy of quality assurance standards.
- Review the implementation and efficiency of quality and inspection systems.
- Supervises HACCP Program, is part of the HACCP team. Helps in the implementation, documenting and monitoring this system with the help of a cross-departmental team and Quality Manager.
- Monitors, verifies and documents SOPs related to product quality standards, food safety, and sanitation.
- Leading food safety department.
- Follow up the new line or new product commissioning, and review their results.
- Supervise the work activities of employees within the Document Control department.
- Handling of the non-conformities and their corrective actions.
- Performs quality system development in coordination pertaining to work standards, guidelines, programs and special projects.
- Performs quality audits and provides associated training to promote process improvement through the successful application of management and quality tools.
- Driving the implementation, maintaining and training on ISO certificates.
- Responsible of managing the flow of the incoming and outgoing product with high quality standards in mind as well as documenting and recording essential quality activities.
- Conduct external audits (Suppliers - Distributors), and lead the audit team.
- Investigate customer complaints and non-conformance issues.
- Supervises HACCP Program, is part of the HACCP team. Helps in the implementation, documenting and monitoring this system with the help of a cross-departmental team and Quality Manager.
- Monitors, verifies and documents SOPs related to product quality standards, food safety, and sanitation.
- Gives support in coordinating all quality and food safety-related activities including process and test.
- Assists in the development of new products.
- Controls further processing or shipment of nonconforming material or defective product.
- Supervise the work activities of employees within the Document Control department.
- Handling of the non-conformities and their corrective actions.
- Provides Quality support to assure all components, processes and products will satisfy technical requirements.
- Performs quality system development in coordination pertaining to work standards, guidelines, programs and special projects.
- Performs quality audits and provides associated training to promote process improvement through the successful application of management and quality tools.
- Assists in the investigation and corrective action required to resolve customer complaints and related quality issues.
- Driving the implementation, maintaining and training on ISO certificates
- Responsible of managing the flow of the incoming and outgoing product with high quality standards in mind as well as documenting and recording essential quality activities
- Conducts a thorough review of all results presented by members of his team, reports all developments, progresses and constraints to R&D Manager.
- Responsible for project management of new product development, and new process development.
- Works with operations to develop new processes / procedures and ensure that product development efforts are compatible and beneficial to the manufacturing capabilities.
- Establishes and monitors the projects pipeline review and prioritization system for the R&D department.
- Provides customers (internal and external) with technical support.
- Conducts pre-launch productions of these new products and processes in collaboration with the production team.
- Responsible for implementation of new products.
- Verifying the good implementation of Food Safety management system requirements (PRPs, HACCP, Quality management system, etc…).
- Handling of all documents related to (ISO 22000/2005).
- Handling of customers requirements, and claims.
- Holding external audits.
- Handling internal audits, monitoring of the schedules, and control the required corrective actions.
- Handle the external audits from (inspection bodies, Customers, etc…).
- Receiving raw materials.
- Quality control for production lines.
- Handling of the non-conformities and their corrective actions.
-Hold chemical/micrbiological tests on the "received raw materials", and give the final decision (Hold, Release, Rejection).
-Hold chemical/micrbiological tests on the "Final products" and give the final decision (Hold, Release, Rejection).
-Application tests for the raw materials and final products.
-Assessment and verifying the suppliers according to MIFAD quality system.
- Contemporary Management. - Management Information System. - Group Dynamics. - Business Continuity Management System. - Quality Management. - Quality Assurance Concepts and Systems. - Customer Relationship Management. - Project Management & Scheduling. - statistics for Management Decisions. - Statistical Quality Control. - Business Process Re engineering. - Lean Management. - Competing in Global Environment. - Research Methodology. - Advanced Topics in Quality Management. - Six Sigma Green Belt.
▪ Food Chemistry. ▪ Microbiology. ▪ Food laws. ▪ Different ISO standards types (ex: ISO 22000 / ISO FSSC/ISO 9001 /ISO 26000,