Founder and Managing Partner
QuickArt
مجموع سنوات الخبرة :20 years, 2 أشهر
* Second experience in launching telecom companyin KSA, first was with (MNO) (Zain SA) as a pre-launch team. And now with (MVNO) Lebara Mobile as head of branding & communication.
* Leading the company brand & comm's department including: Branding, Consumer Communication, Corporate Communication, Traditional Media, Social Media and Events & Sponsorship.
* Responsible of Lebara launch in KSA including all communication & branding touch points.
* Developing the company's communication planning & strategy in association with Lebara global brand team.
* Developing the corporate & consumer campaigns.
* Ensure all requirements are delivered on time -under such pressure situation (Launch phase)-, with the required quality and cost efficiency.
* Leading the client-agencies relationships (including: Creative agency, Media buying agency & Social media agency).
* Always challenging norms to present the company in the best position to the relevant target audience.
* Responsible of setting up the operations department including manpower, processes and communication (internal and external).
* Managing four main departments (Communication, Customer Care, Complaints & Feedback and Data & Reporting).
* Running the D2D operations tasks.
* Planned & developed communication activities. Launched +60 campaigns ATL & BTL including corporate & consumer.
* Attended & led the shooting for 10 tv commercials. Developed brand identity, including a descriptive graphic style & tone, for company's platforms.
* Collaborated with marketing segments teams on standardization, design and production of communication materials.
* Successfully launched co-branded campaign & tv commercial awarded by partner as global best practice and increased sales nearly 10% through impactful campaign launch.
* Prepared and wrote the communication briefings.
* Negotiated the creative concepts & production houses deliveries including, tv commercials, OOH, radio, TMM and digital materials with internal & external stakeholders.
* Ensured integration and consistency in messages delivered to key markets and segments to ensure brand integrity.
* Managed day-2-day and campaigns deliveries with the agency.
* Managed the relationships with printing houses & vendors and keep updated with the market trends.
* Collaborated effectively with internal stakeholders & cross-functional teams to initiate activities supports sales and marketing in achieving their targets.
* Managed regional branding teams to ensure brand integrity and availability of communication materials on kingdom level.
* Drafted TMM process project to standardize designs, production quality & time deliveries with cost efficiency.
* Initiated & executed branding & communication activities in retail & alternative sales channels including shops branding, trade marketing materials, targeted media channels and sales events.
* Coordinated & represented branding team in different events projects.
* Negotiations with suppliers & vendors for branding & event executional parts.
* Planned travel arrangements for executives and staff.
* Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
* Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
* Designed electronic file systems and maintained electronic and paper files.
* Maintained the front desk and reception area in a neat and organized fashion.
* Maintained and reserved the executive conference room calendar.
* Gathered and analyzed data relevant to project needs from public & different stakeholders.
* Maintained collected data and grouping them.
* Wrote a comprehensive reports to end users.
* Interacted with customers and provide information inquiries about products or services.
* Understand customers problems and resolve complaints falls under our scope or to transfer it to concerned departments when required.
* Helping customers to decide which product or service would be suitable for their needs.
* Making regular changes on the customers profiles or account information.
* Processes banking transactions (transferring, loans, credit cards, funds and payments).
* Achieved targeted sales goals.
* Maintained friendly and professional customer interactions.
* Shared product knowledge with customers while making personal recommendations.
* Received and processed cash and credit payments for in-store purchases.
* Opened and closed the store, including counting cash, opening and closing cash registers and shop's preparations.
Opened and closed the store, including counting cash, opening and closing cash registers and shop's preparations.
Received and processed cash and credit payments for in-store purchases.
Achieved targeted sales goals.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Opened and closed the store, including counting cash, opening and closing cash registers and shop's preparations.
Received and processed cash and credit payments for in-store purchases.
Achieved targeted sales goals.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
* Supported customers having data connectivity issues.
* Provided thorough support and problem resolution for customers.
* Informed customers about issue resolution progress.
* Resolved customer complaints and concerns with strong verbal and negotiation skills.
* Provided base level IT support to company personnel.
Taking e-Commerce as project of graduation, which is a yearlong project, which includes planning, analysis, implementation, testing & closing.
