Retail Store Manager
LC Waikiki
مجموع سنوات الخبرة :15 years, 4 أشهر
Controls and monitors that customers are provided with services in accordance with the corporate standards. Takes the necessary precautions to eliminate any noncompliance.
Controls and monitors whether the store is appropriate to visual arrangement standards. Takes the necessary precautions to eliminate any noncompliance.
Controls and monitors product input and output in order to reach the store’s sales targets and ensure customer satisfaction.
Takes the necessary precautions so that the store can reach its targets in performance areas such as sales, audit, mystery shopper, inventory deficit etc.
Analyses and monitors operational costs. Keeps store expenses and staff budgets under control, and uses them efficiently. Monitors whether payments are made relevantly and at the right limits.
Prepare financial statements (balance sheet, profit and loss, cash flow, etc.) and submit periodical management reports to Group Finance function.
Do the necessary controlling and monitoring, and takes the necessary precautions in order to ensure that recorded and actual store stocks are consistent.
Takes precautions about the security of life and property in the store according to legal legislations and the company’s memorandums.
Participate in budgeting and future projections.
Following up of the daily cash transactions, summary cash reports, controlling of the cash count statements, reconciling of the daily records with the bank records & statements.
Provides the store staff with guidance and training to make sure of their personal and professional development. Helps them make their career plans by coaching and mentoring them; follows the related processes.
Managing a team of 15 sales agents in two stores of etisalat
Developing team’s forecast, reviews and action plans based on analysis of actual results versus forecasts.
Preparing necessary reports with key achievements and channel’s updates.
Handling the customers with a very high treatment to keep customer satisfaction
Organizing the managerial tasks on a daily basis and distribute it to the store shift leaders
Achieving my stores target and Support the agents to achieve their monthly targets
Adding more value to Team Member in terms of quality and quantity of production
Continuous coaching and training of Team Members.
Leading, motivating, and controlling my team members in the assigned stores