Ahmed Al Dram

Business Development Consultant


- Product & Services Design / Building
- Digital Transformation advisor
- Improve IT infrastructure
- Developing IT infrastructure and Standard
- Risk Analysis, forecasting and mitigation
- Marketing and Culture Change Management
- Networking
- Competitive Advantages Development
- Customer's supply chains
- Digital Transformation & Digital services
- Customer Relationship Management “CRM”
- IT Support

Business Design Thinking
Product & Services Design / Building
Marketing
Networking
Competitive Advantages Development

IT Customer Support Analyst, September 2009 to Current
Halliburton World Wide LTD, Sana'a, Republic of Yemen

IT Technical Support for Yemen offices
• Infrastructure Support and Maintenance
• Network Support
• Applications Support
• IP Telephony Support




• Final year project:
Book Management System with SMS Capability: Book Management System with SMS Capability is an effective solution for the Library Booking. It is a new service joining the library system to become one of the library services together with manual and online system. The Book Management System with SMS Capability process is being done with the help of the web services. Coding, Database Center and network design was the component of the project.

• Project Management: Project management, carefully planned and organized effort to accomplish a specific (and usually) one-time objective, for example, Technology Services provider. First action is analyze the customer's/company's bussines requirements and recommends the appropriate Technology/Systems to meet business requirements. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the resources needed, and determining budgets and timelines for completion. It also includes managing the implementation of the project plan, along with operating regular 'controls' to ensure that there is accurate and objective information on 'performance' relative to the plan, and the mechanisms to implement recovery actions where necessary. Projects usually follow major phases or stages (with various titles for these), including feasibility, definition, project planning, implementation, evaluation and support/maintenance.



• Computer: Windows Server 2003, Microsoft Office, WordPerfect, Adobe Photoshop, Microsoft project, PowerPoint, Microsoft Visio and Microsoft Excel
• Video Conference
• CCTV "Closed-circuit television"
• Security System "alarm systems"
• Telecommunication engineer.
• Able to work on own initiative as well as part of a team.
• Ideal candidate for position that requires perseverance, responsibility and challenge.
• Strong team work, leadership and communication skills
• R&D Projects
• Project Management
• Language: Fluent in English, and Arabic both speaking and writing
• Customer service
• Help Desk

AWARDS/ACTIVITIES:
• IT Customer Support Analyst (Halliburton), Most Value added person MVP
• Leader, British Telecom Competition

Vice Project Manager, March 2008 to September 2009
Compute Me, Sana'a, Republic of Yemen

Systems and Solutions Division
• CCTV Over IP Systems
• Developing Security Systems
• Sound System over IP
• Fire Alarm System Over IP
• Video Conferencing System Over IP
• Intelligent Phone Systems (Shoretel)
• Designing turnkey solutions
• Studying Technical Problems
• Systems Analyses
• Solutions Development.

Project leader, June 2006- September 2008
Multi Super Corridor (MSC) -CCTD Office, Malacca, Malaysia

Center of Commercial & Technopreneurship Development division
• Studying Technical Problems
• Analyze and Design Needs and Services
• Applying Technopreneurship Development
• Solution Development.
• Commercial Architecture.

• Leader, Compact Innovation Team
• Public Relation History Society 2004/2005

Technical, 1999/2004
Ministry of Telecommunication
Central of Maintenance and Operation, Sana'a, Republic of Yemen

Transmission and Microwave Division
• Insulation Microwave Stations
• Operation Microwave Stations
• Maintenance
• Networking planning
• Operation MUX/DMUX Station