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Ahmed El Fayoumy, Soft Services Project Manager

Ahmed El Fayoumy

Soft Services Project Manager·AL YAMAMAH COMPANY

Egypt

Bachelor's degree, tourism studies department

Work experience

Total years of experience: 15 years, 3 months

Soft Services Project Manager

December 2023 - Present

AL YAMAMAH COMPANY

Riyadh, Saudi Arabia

December 2023 - Present

• Planned and executed soft services projects with defined scope and KPIs.
• Managed multi-disciplinary teams across cleaning, landscaping, concierge, etc.
• Ensured compliance with COSHH, BICSc, and HSE standards.
• Handled client relationships and project reporting using CAFM tools.
• Developed and implemented a zonal cleaning schedule to address high-traffic and
sensitive areas.
• Introduced modern cleaning machinery, including ride-on scrubbers, to increase
efficiency and reduce manpower strain.
• Conducted regular staff training sessions on BICSc protocols, HSE standards, and
customer service.
Company industry:
Construction & Building
Job role:
Support Services

soft service manager

February 2020 - September 2023

matrix sports club

Tanta, Egypt

February 2020 - September 2023

Company industry:
Sports & Outdoor Activities
Job role:
Hospitality and Tourism

Soft Services Manager

January 2020 - September 2023

Matrix Sports Club

Tanta, Egypt

January 2020 - September 2023

• Oversaw soft services including cleaning, landscaping, pest control, and
maintenance.
• Maintained high standards of hygiene across all club areas.
• Led HSE and sustainability initiatives.
Company industry:
Sports & Outdoor Activities
Job role:
Management

Soft service assistant manager

October 2014 - January 2020

ocs qatar llc

Doha, Qatar

October 2014 - January 2020

Company industry:
Facilities & Property Management
Job role:
Hospitality and Tourism

Soft Services Line Manager

October 2014 - January 2020

OCS Qatar LLC

Doha, Qatar

October 2014 - January 2020

• Villaggio Mall
• Landmark Mall
• Les Roses Compounds
• Gondolania Theme Park
◦ Managed cleaning, pest control, waste management, and landscaping.
◦ Handled staffing, budgeting, and vendor contract management.
◦ Implemented safety audits and KPI tracking systems.
Company industry:
Facilities & Property Management

restaurant assistant manager

April 2012 - August 2014

al ahlia restaurants company

Mecca, Saudi Arabia

April 2012 - August 2014

restaurant assistant manager
Company industry:
Other Business Support Services
Job role:
Management

guest service officer

January 2011 - April 2012

hyatt

Sharm el Sheikh, Egypt

January 2011 - April 2012

guest service officer housekeeping
Company industry:
Hospitality & Accomodation
Job role:
Support Services

Education

faculty of tourism and hotels , Alexandria university

June 2010

June 2010

Bachelor's degree, tourism studies department

Egypt

GPA (percentage): 70.5%

GPA (percentage): 70.5%

B.Sc of tourism studies from faculty of tourism and hotels ,Alexandria university

Alexandria University

January 2010

January 2010

Bachelor's degree, Tourism

Egypt

Skills

reception

Expert

Customer Service

Expert

Supervising

Expert

Guest Service

Expert

Tourism

Expert

FACILITIES MANAGEMENT ADMINISTRATOR FMA

Intermediate

LANDSCAPING

Intermediate

PEST CONTROL

Intermediate

HOSPITALITY

Intermediate

SAP APPLICATIONS

Intermediate

IBM MAXIMO

Intermediate

REGULATORY COMPLIANCE

Intermediate

TEAM LEADERSHIP

Intermediate

CLIENT SERVICES

Intermediate

PROJECT MANAGEMENT

Intermediate

computer,internet

Expert

leadership , supervision

Expert

Microsoft office

Expert

team work

Expert

cash handling

Expert

time managment

Expert

reception

Expert

Customer Service

Expert

Supervising

Expert

Guest Service

Expert

Tourism

Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Italian

Beginner

Trainings and Certifications

Certifications

Firefighting & HSE

Risk Assessment

First Aid

PMP Preparation Course

BICSc Licence to Practice & Skills

Amadeus flight booking

Nov 2018

Trainings

communication soft skills program

information technology institute

Mar 2010

RTS

restaurant training specialist

Apr 2013

risk assessment training

OCS Qatar LLC ( inside company training )

Sep 2017

First Aid

Doha industrial safety services

Sep 2017

basic management training

al ahlia restaurants company

Feb 2013

Hobbies and interests

football
computer