Ahmed Abdulkarim Alghamdi

• Service Desk Team Leader.
• Incident, Problem, and Change Management.
• ITSM System tracking and solving tickets.
• Technical support for FileValt and Andrade applications by creating new user accounts, managing access permissions,
troubleshooting, and resolving application issues, ensuring system validity and performance.
• Active Directory, create, change, and delete users, permitting users for drives.
• VDI (Virtual Desktop Infrastructure) & ADI (Azure Virtual Desktop) supporter
• End user support and troubleshooting issues for software and hardware.
• Microsoft Admin licenses administrator.
• IT Asset Management.
• Setup & prepare laptop for new employees.

• Setup & prepare laptop for new employees.
• End user support, investigate and troubleshoot issues hardware
and software.
• Perform ongoing performance for OS upgrades and hardware.
• Active Directory, create, change, and delete user account.
• Security tracking using Microsoft Defender.
• Endpoint & Intune. Device configuration, Device compliance,
Pushing app, Setup windows Hello and Bitlocker.
• Azure portal. Exchange. Microsoft Admin licenses.
• Maintain data center environmental and monitoring equipment.
• Support Transformation & workload migration service team during
project implementation or installation of new hardware at Data center.

Surveillance at CEM SmartCare Team in STC at Huawei Tech Investment. SmartCare Engineer at CEM (Customer Experience Management)
• Monitoring the system and checking system alarms.
• Preparing all kinds of daily reports (CS, PS, SmartCare, and IQ).
• Creating MDT and TCN tickets.
• Creating, monitoring, and closing CTTS tickets.
• Activating and checking user management.
Feb 2020 - Jan 2021

Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.

Install and configure appropriate software and functions according to specifications.

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging
etc.).

Help new students with the university account