أحمد عماد الدين على

Helped reduce laptop setup time for new employees by improving setup steps and preparation.

Supported the migration of company devices to Windows 11 with minimal disruption to users
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Managed Active Directory for user accounts, access, and system support across different locations.

Configured F5 BIG-IP VPN access for remote employees to ensure secure access to company systems

Resolved 95% of IT support tickets on the first contact, improving response time and user satisfaction.

Trained and supported five junior IT team members in daily troubleshooting and system support.

Managed print server configuration and user permissions to ensure reliable printer access.

Provided technical support for hardware, software, and network-related issues.

Installed and configured computers, printers, and office software for employees

Responded to user support requests and resolved technical issues.

Assisted with password resets, user accounts, and access permissions.

Provided technical support for staff and users, resolving system and computer issues.

Installed and maintained hardware, software, and network devices.