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Ahmad Ali, IT Support Speciailist

Ahmad Ali

IT Support Speciailist·Jeraisy Group

Saudi Arabia

Diploma, Network Technology

Work experience

Total years of experience: 7 years, 8 months

IT Support Speciailist

November 2023 - January 2026

Jeraisy Group

Riyadh, Saudi Arabia •Hybrid

November 2023 - January 2026

Helped reduce laptop setup time for new employees by improving setup steps and preparation.

Supported the migration of company devices to Windows 11 with minimal disruption to users
.
Managed Active Directory for user accounts, access, and system support across different locations.

Configured F5 BIG-IP VPN access for remote employees to ensure secure access to company systems
Company industry:
IT Services
Job role:
Information Technology

IT Support Officer

October 2022 - October 2023

Rock Solid Group

Riyadh, Saudi Arabia •Hybrid

October 2022 - October 2023

Resolved 95% of IT support tickets on the first contact, improving response time and user satisfaction.

Trained and supported five junior IT team members in daily troubleshooting and system support.

Managed print server configuration and user permissions to ensure reliable printer access.
Company industry:
IT Services
Job role:
Information Technology

IT Support analyst

April 2021 - April 2022

Fursan Travel

Riyadh, Saudi Arabia

April 2021 - April 2022

Provided technical support for hardware, software, and network-related issues.

Installed and configured computers, printers, and office software for employees
Company industry:
Airlines
Job role:
Information Technology

Help Desk

January 2019 - January 2020

Abana enterprise Group

Riyadh, Saudi Arabia

January 2019 - January 2020

Responded to user support requests and resolved technical issues.

Assisted with password resets, user accounts, and access permissions.
Company industry:
Administration Support Services
Job role:
Information Technology

Technical Support

January 2015 - February 2017

AL Maarifa University

Riyadh, Saudi Arabia

January 2015 - February 2017

Provided technical support for staff and users, resolving system and computer issues.

Installed and maintained hardware, software, and network devices.
Company industry:
Higher Education
Job role:
Information Technology

Education

Al-Faisal International Academy

October 2014

October 2014

Diploma, Network Technology

Saudi Arabia

View attachment

King Saud University

January 2012

January 2012

Bachelor's degree, Agricultural Economics

Saudi Arabia

View attachment

Skills

Punctuality
Expert
Punctuality
Expert
Hardware Installation
Expert
Hardware Installation
Expert
Desktop Support
Intermediate
Desktop Support
Intermediate
NETWORKING
Intermediate
NETWORKING
Intermediate
Active Directory
Beginner
Active Directory
Beginner
Troubleshooting
Intermediate
Troubleshooting
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
VPN
Beginner
VPN
Beginner
Problem Solving
Intermediate
Problem Solving
Intermediate
Testing
Intermediate
Testing
Intermediate
Installation
Intermediate
Installation
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Training
MCSA 2016
Abadnet
Jul 2019
Show credentials