أحمد علام

• Managing all training activities for the Capital train project LRT
• Identifying training needs for 4 key staff groups: OCC controller, Train Drivers, Station Masters, and Maintenance team.
• Planning and executing refreshment training for Train drivers, Shunting drivers, OCC traffic controllers, and OCC Duty Chiefs
• Designing assessments for the Driving License program and Train Driving Refreshment training to certify train drivers.
• Producing retraining programs to update on new instructions, clarify incidents, and changes in safety standards.
• Improving program quality by observing training facilitators and obtaining participant feedback for continuous improvement.
• Coordinating logistical aspects such as scheduling, attendance tracking, and provision of training materials,
• Conducting intermediate and final training assessments to grant various authorizations or certifications.
• Ensuring training sessions aligned with RDMC goals.
• Supporting with the development and update of SOPs
• Generating regular reports on training activities and progress.

• Established efficient day-to-day operations for the Egypt office, managed logistics, financial transactions, and training operations.
• Strategically executed training initiatives across diverse regions including Europe, Asia, and the Middle East, in collaboration with counterpart offices.
• Collaborated closely with the Senior Management team to formulate and execute the annual plan, aligning objectives with organizational goals.
• Acted as the primary liaison for client concerns and requests, ensuring utmost client satisfaction.
• Engaged proactively with clients to assess needs, develop proposals, and facilitate agreements, while providing essential support to regional offices in their proposal preparations.
• Improved program quality by observing training facilitators and obtaining participant feedback for continuous improvement.
• Provided ongoing support to trainers in material development, and coordinating visa, and flight arrangements.
• Facilitated the recruitment of skilled trainers and overseeing the intricacies of their compensation.
• Managed logistics including venue arrangements, material procurement, and travel and accommodation arrangements.
• Monitored and supported site coordinators in operational and administrative processes.
• Assisted regional offices in the development of new programs and ensuring their seamless integration onto the organizations website.

Grant Management
• Successfully administered the Employability Skills Program on behalf of the Boeing Corporations CSR grant, ensuring impactful utilization of funds.
• Successfully administered the Employability Skills for Women initiative in collaboration with the American Embassy, fostering opportunities for womens empowerment and career advancement.

PMI Project Management Tasks
• Supervised all aspects of project management training programs, ensuring alignment with PMI standards and goals.
• Managing logistics for PMP training sessions, optimizing resource allocation and participant experience.
• Served as the designated representative of the AMIDEAST office as a PMI Registered Education Provider (REP), fostering strong partnerships and compliance.
• Facilitated the seamless registration of AMIDEAST training courses with PMI, ensuring accessibility and recognition within the project management community.

General Duties
• Planned and coordinated comprehensive training programs, aligning with organizational goals and client needs.
• Monitored the operational and administrative processes across all training locations, ensuring efficiency and consistency.
• Proactively addressed and fulfilled the requirements of both corporate and individual clients.
• Collaborated with the Training Manager and team members to conduct regular assessments of training services quality, driving continuous improvement initiatives.
• Conducted thorough evaluations of training sessions to gather feedback and enhance training delivery standards.
• Effectively managed client complaints, demonstrating a commitment to resolution and customer satisfaction.
• Maintained an updated database of program participants and candidates, ensuring accurate records and reporting.
• Coordinated logistical aspects such as scheduling, attendance tracking, and provision of training materials, optimizing the training experience.
• Partnered with Customer Service to promote new training programs, enhancing visibility and engagement.
• Supervised the execution of training sessions for public and corporate clients, facilitating smooth operations from proposal writing to venue coordination.
• Managed the creation of classes within the Student Registration System (SRA), ensuring seamless enrollment and tracking.
• Handled instructor payments and invoicing processes, ensuring timely and accurate financial transactions.
• Collaborated with the HR department on trainers hiring documents, fostering a cohesive and efficient workflow.