IT Advisor
Orange - Egypt
Total years of experience :23 years, 11 Months
• Provide solutions for new products & services
mainly for the mega projects like Orange Digital
Transformation Project
• Set the architecture guidelines.
• Advice business process improvements
Led the development teams in many areas in revenue management like Billing, Customer Care, Charging, Payments, Collection, Service Fulfillment.
•Business Analysis and requirements gathering, solution design, developments, and testing.
•Development & monitoring of KPI for our systems.
•Observe, recommend, implement, and develop policies & procedures that enhance the work.
•Successfully participation in Etisalat Startup in a smooth way within a challenging timeframe of preparations (2 months).
•Successfully led the development of innovative & dynamic product portfolio for Etisalat service oferings which allowed Etisalat to have a big market share.
•Our automated processes, adopted methodology, and well-defined workflows led to minimize the time to market to the compared to the competition.
•Achieved the lowest customer's churn rate in the market, the highest EBITDA, and the best customer experience.
•Successfully managed to always meet the Demand & Delivery SLA with commercial teams and having a well planned and accurate marketing calendar.
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