Training & Development Officer – General Director PA – Trainer Specialist
Zayed House for Islamic Culture
Total years of experience :24 years, 2 Months
Provide advice and knowledge and skills support to departments and sections according to the annual training requirements.
Coaching and mentoring the General Director in strategic and operational development as needed.
Applying of performance standards and evaluation of strategic plans and operational pyramid
Promote a culture of quality and resettlement of modern concepts and techniques for process development in various departments and practice of effective communication link between the different departments and sections.
Provide any comments on the obstacles or problems faced by the departments and sections of the house and propose appropriate solutions.
Development of work and ways to improve corporate performance.
Selection and analysis of information for the purposes of the development function and work procedures.
Partnership with government bodies and organizations related to the field of quality and excellence.
Coordination with strategic planning officer for the preparation of development studies that serve the house and the plans for the future to determine the paths of growth and increase the services provided in the light of the variables.
Planning the HR strategies based and supporting it with the training & development actual plan.
Participation in the preparation of HR annual budget in connection with the financing of training programs and the annual projects training plans with relevant authorities.
Preparation of periodic reports for operational plans activities, department's achievements, performance constraints, ways to overcome them and submit them to the general director.
Identifying training needs and prepare plans for training and staff development.
Follow-up implementation of the approved training plan with individuals and agencies concerned.
Know the credentials required for an individual to teach the courses leading to initial certification and recertification.
Know the resources available within the state and region to meet Awqaf & Minors Foundations Affair training needs.
Develop and defend HR budgets for department training programs;
Develop and implement training plan which maintains and enhances the credentials required to practice in accordance with nationals and Dubai Government protocols.
Keep department members informed of training opportunities.
Expand Employees knowledge of current training standards and methods.
Coaching employees based on their requirements, guidance according to training courses with direct line managers
Dubai Executive office external trainer for Awqaf & Minors Foundation Affair employee's performance management to coach and train Managers, Supervisors and employees on adapting and applying the new system based on Dubai's Government requirements.
Assuring all training operation is going under Dubai's quality price awards based on the RADAR approach.
Accomplishments:
Creator & Developer of monthly Training programs based on job competencies and Management level.
Leading Project Management and coordinating the first summer training program.
Leading the first Training Needs Analysis Team to analysis the training needs to the company based on management standards and job role competency.
Creating the training and nomination process and procedure to coordinate with external training centers.
• Conducting training to identify skills and development needs, knowledge/skills gaps and performance-related issues to Bus drivers.
• Organizing and delivering awareness program campaigns for bus driver, bus operation team, inspector and time keepers.
Human Talent - Trainer
• Conducting training to identify skills and development needs, knowledge/skills gaps and performance-related issues to taxi drivers.
• Facilitate engaging training programs for drivers through leadership skills in dealing with customers.
• Effectively facilitates in a variety of formal presentation settings: one-on-one, small and large groups.
• Conducts research regarding taxi drivers to create educational programs that are up-to-date and relevant in order to improve performance levels.
• Identifying, in consultation with the trainees and their training needs for individuals, groups, and/or the organization and create self strategies in daily taxi driver's problems.
• Continuously improve and update training techniques in new course materials.
• Performs other duties as assigned by training manager for Taxi testing driving skills which includes location, English language and practical test. (full time - part time)
Accomplishments:
• Dubai Taxi orientation book with its Training Course
• Creating a new Customer Services course with its Training Program
• "Salik" awareness program for Dubai Taxi & Franchise Companies
• "Lost & Found" awareness program for Dubai Taxi & Franchise Companies
• Smart Hiring Book with a Presentation course
• Effective Presentation Skills Book with its course manual
Assisting Manager Partner in daily work & activities.
Management & support of:
a. Performance, reward "motivation" process which include administration, reporting & training.
b. Employee’s relations. This includes advisory & counsel role.
c. Learning & development process, which includes administering skill gab analysis & course delivery.
d. Talent Acquisition process, which include sourcing, screening & assessment of employees.
Preparing & establishing organization manuals, chart & policies for HR operations.
Working as a consultant for daily solving problems in business operations.
Creating feed back reports as needed for any department general evaluation.
Establishing department work performance evaluation.
Mentoring & giving guidance for senior staff level as needed.
Creating job descriptions as per request from company owners to employees.
Establishing job descriptions as work requires for newly recruited staff.
Work as a Trainer & preparing training programs for: Leadership, Customer service, way of proper communication, ways of effective problem solving, HR & workshops.
Establishing leadership courses for supervisors & mid level managers.
Establishing Customer service training courses for senior staff & newly trainees.
Assistant senior officer for new recruitment & Trainees.
Handling meeting and booking arrangements.
Coordinating staff for courses in all branches that is applied by the Training Department.
Responsible for staff nomination to Emirates Institute of Banking & Financial studies for out courses.
Supervision & administration of data base on sponsorship students & local training program.
Preparing of induction preprograms for newly recruited trainees.
Monitoring the performance of trainees in conjunction with respective line managers & preparing progress reports on quarterly basis.
Counseling trainees & making recommendations on any problem occurs.
Planning & analyzing emiratization training activities.
Establishing & maintaining computerized records of UAE nationals for recruitment purposes.
Coordinating & administration of testing arrangements for applicants.
Analyzing & & preparation of reports on tests results of applicants & CV’s.
Collection & evaluation of applicants & supporting documents for recruitment purposes.
Advising applicant on test results & status of their application for employment & recruitment.
Monitoring & reporting on the employment ratio of UAE nationals.
Full responsibility for conducting product knowledge evaluation test which is aimed to measure employee’s performance & understandings of banks products. Which also include evaluation & recommendation.
Handling hospital switchboard, answering and motoring all income calls and services as the central communication.
Controlling clinics Receptionist, covering Emergency clinics 24 hours.
Operator in and out of the business time: covering business office department as a cashier.
Covering insurance department for in and out patients.
Dealing and coordinating with all departments regarding patient’s appointment and handling customers under insurance program.
Covering registration and admission department.
Covering medical record, public relation department which include: dealing with customer for their inquiries, such as guiding, advising, problem solving, clearing customer’s documents, coordinating between customers and administration.
Reporting incident and the memos as it happened or required to the directors and the police station and controlling the securities.
Controlling drivers and maintenance service in and out the hospitals & doctor’s accommodations.
Organizing activity for the Art group and Lecturing.
Organizing student-scheduling activities as a vice president of the Art Group.
* B.Sc. in Administrative Management - MIS Arab Open University
* City & Guilds accredited Advance Diploma in International Teaching, Training and Assessing Learning Awards - 2008.
* Canada Global Center Diploma in professional Training - 2008
* Secondary school in Saudi Arabia in 1996 Al khobar school