SME-SOHO Regional Manager
ZAIN-KSA
Total years of experience :16 years, 8 Months
Main Duties & Responsibilities:
• Managing the day to day operational and business development relationship with clients in line with the company values providing direction and support, as well as prioritizing activity in order to optimize business results and opportunities.
• Help and support all partner to sell all Zain Solutions.
• Achieve the monthly, quarterly and annual SME-SOHO sales targets.
• Managing the region sales team (5 Sales Supervisor belonging to Zain &10 sales sales representative belonging to Partner).
• Couching and partner KAMS developments.
• Weekly visit to assure Customer Satisfaction and support partners in sales.
• Maintain Partners Relationship.
• Finding and assigning sales lead to the partners in remote area.
• Development relationship with new and existing clients.
Highlight:
Received certificate of appreciation for highest sales in the year 2011 at the level of the central region of Saudi Arabia.
Key Responsibilities:
• Managing the day to day operational and business development relationship with clients in line with the company values providing direction and support, as well as prioritizing activity in order to optimize business results and opportunities.
• Developed and created needs with the account in coordination with other departments within Zain in order to ensure increase in revenue generation.
• Recording and reporting on key technical, demographic, environmental, market, economic and financial data or information, which can be used to define, develop and improve operation throughout the customer base.
• Generating new business channels, recommending improvements to higher management to augment revenues. Striving to acquire lucrative long-term contracts to ensure steady cash flow.
• Furthering the development and enhancement of the telecommunications industry in the region by implementing market-oriented strategies and expanding the member base.
• Encouraging knowledge-sharing between the members, promoting partnerships and facilitating the expansion and growth of the telecommunications industry in the region.
• Effectively applying up-selling and cross selling techniques to enhance customer experience thus increasing company revenue and profitability.
• Delivering exceptional customer service and proactively developing customer relations through soliciting feedback and addressing/ resolving customer complaints.
• Establishing key account plans with sales personnel for attaining daily, weekly and monthly sales targets to deliver highest standards of customer service whilst maintaining/improving standards.
• Updating lead management tools and preparing proposals for senior management in collaboration with other departments as and when required.
Highlight:
Received two certificate of appreciation for highest sales in the year 2009 & 2010 at the level of the central region of Saudi Arabia.
Key Responsibilities:
• Managing the day to day operational and business development relationship with clients in line with the company values providing direction and support, as well as prioritizing activity in order to optimize business results and opportunities.
• Developed and created needs with the account in coordination with other departments within Zain in order to ensure increase in revenue generation.
• Recording and reporting on key technical, demographic, environmental, market, economic and financial data or information, which can be used to define, develop and improve operation throughout the customer base.
• Generating new business channels, recommending improvements to higher management to augment revenues. Striving to acquire lucrative long-term contracts to ensure steady cash flow.
• Furthering the development and enhancement of the telecommunications industry in the region by implementing market-oriented strategies and expanding the member base.
• Encouraging knowledge-sharing between the members, promoting partnerships and facilitating the expansion and growth of the telecommunications industry in the region.
• Effectively applying up-selling and cross selling techniques to enhance customer experience thus increasing company revenue and profitability.
• Delivering exceptional customer service and proactively developing customer relations through soliciting feedback and addressing/ resolving customer complaints.
• Establishing key account plans with sales personnel for attaining daily, weekly and monthly sales targets to deliver highest standards of customer service whilst maintaining/improving standards.
• Updating lead management tools and preparing proposals for senior management in collaboration with other departments as and when required.
Main Duties & Responsibilities:
• Develop and train all new employees.
• Discover all Problems and alarms for all sites and towers for Central region.
• Informed technical to solve any alarm coming from towers and follow up him till solve it.
• Preparation daily and weekly report for all towers about all problems.
Main Duties & Responsibilities:
•100% Air Time available and Scratch Cards.
• Achieve monthly target for SIM Card and scratch card.
• Cover all my sales area.
• Development relationship with new and existing clients.