أحمد الشمسي

\[Feb 2012 to present\] Company: Jumeirah Beach Hotel, UAE
Position: Guest Services Executive

• Greet and register incoming guests.
• Process guest folios and collect payment.
• Administer and manage cash handling responsibilities.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Handle additional duties as needed by guests or management.
• ensures that guests are happy from the moment they step into the hotel until they leave.

\[Oct 2009 to jan 2012\] Company: Connector Publishing FZLLC, UAE
Position: Worked as Public Relation Officer, Advertising
and Marketing executive, and event manager
• Supervise the activities of three Meeting Planners and Production Coordinators
• Accountable for every logistical elements of event, food and beverages, room set-ups, audio visuals, entertainment, etc.
• Make sure every conferences stick to budget
• Recognize opportunities and areas for the cost savings
• Supervise events all over Dubai, mostly in media City
• Made, handle and maintain good relationships with the venue & logistics providers
• Offer on site help, including registrations, set ups and tear down
• Other duties include ensuring that setup of chairs, tables, stages, decorations and other equipment is in accordance with lease requirements and with safety codes, taking beginning and ending inventory of concession items, such as souvenir programs, records, and posters and collecting appropriate fees and writing event reports noting attendance, times, and significant problems.
• Maintaining a calendar of events for effective long term planning & management.
• Supervising & coordinate the activities of personnel, subcontractors & vendors.
• In charge of accommodation, schedules, travel, day plans and registration procedures.
• Developed and organized meetings, workshops, ceremonies and other events for fund-raising, publicity, and information purpose
• Conducted public opinion and attitude surveys to identify the concerns and interest of client's
• Maintained and updated information on the website of the organization
• Played the role of spokesperson of the organization and answered any inquiries in written and oral form.

\[Jan to Sep 2009\] Company: United Broadcast and Media Solution, UAE
Position: Worked as a sales assistant
• Providing information to customers to help them select the best products.
• Take cash from customers and process transactions accurately & efficiently.
• Keeping up-to-date with all current promotions within the store.
• Identifying customers who need assistance on the shop floor.
• Operating the till and accurately counting and reconciling the till float.
• Being alert to thefts and fraudulent bank notes, cheques or credit cards.
• Accurately processing all methods of payment.
• Identifying sales opportunities & trends & highlighting these to Sales Managers.
• Working as part of a team and assisting colleagues when necessary.
• Taking delivery of stock from suppliers or warehouse and storing appropriately.
• Greet customers and ascertain what each customer wants or needs, without being overbearing.