Industry Solutions & Services Senior Consultant
Accenture
Total years of experience :26 years, 2 Months
Leading Irish Retail & Corporate Bank- Core Banking System Migration Programme -PM
o Lead the discovery phase in various business units to replace legacy systems with T24 Core
Banking System.
o Oversee and shape the financial & operational processes in a large change function,
covering the areas of resource planning, delivery assurance, financial control &
operations
o Stakeholders Management across multiple diverse groups in a client facing
environment.
Leading UK Retail Bank- Core Banking System Migration Programme -Lead BA
o Requirement Gathering, elicitation and management.
o Identify and analyse the gaps between the legacy system and the new CB system and help to
agree solutions to bridge these gaps.
o Review and help to sign-off the Functional Design Document in preparation for the build phase.
Leading UK Retail Bank- Assurance & Confirmed Readiness - Consultant
o Validation of Level 1, 2 and 3 processes to different product groups.
o Running workshops with the business to map L2 processes to products lifecycle phase.
Leading UK Retail Bank- UK Mobilisation (Mobile Payment) Consultant
o Developed the initial project plan and agreed it with the stakeholders.
o Defined the scope of phase 1 as part of the overall project and gained agreement on the related
timelines for milestones.
Documenting and process mapping As Is / To Be processes while analyzing and reengineering of the
business processes to streamline operations.
Eliciting and documenting high / detailed level business requirements documents along with requirement
management and maintaining traceability.
Designed user friendly and effective reporting tools to facilitate MI while satisfying all quality and control
directives.
Prepared detailed level operational design document for the video solution along with all related support
and training model by satisfying all governance conditions.
Heavily involved in rolling out the strategic solution to all business units across the bank.
• Responsible for gathering and documenting Current Operating Model / Target Operating Model and analyzing available options to propose adequate solutions that best match the client’s needs.
• Preparing high level and detailed design documents for proposed processes and ensure they are dynamic, flexible and controlled while keeping TAT to minimum.
• Involved in designing new screens, customizing existing ones and future proof the same to meet client’s requirements as agreed in TOMs while ensuring seamless transition in terms of customer experience and consistency across all systems to the end user.
• A member of the Business Team of the new Core Banking System Implementation Project and involved in the full lifecycle of the project; participate in Gap Analysis Discussions, gather business requirements and prepare BRDs \ FSDs for various Core Operations processes (UNB Conventional Phase).
• Participated in the design of UAT strategy and prepared related Test Scenarios along with the various run charts, testing workflow and dependencies.
• Assisted in reviewing of operations related Test Cases. Raising defects and follow up on fixes and retesting.
• Prepare, document and follow up on all Change Requests and Parameter Change Requests for identified defects arose during UAT
• A member of the Change Management Team with responsibility to Process Mapping, prepare and analyze the As IS and To Be processes as well as synchronizing and transforming the process workflow of all operations processes from the existing to cater for the new Core Banking System (Temenos - T24)
• Prepare and review the new Procedure Manual and the User Guide for all core operations processes of T24
• Organize and conduct user training required for all Operations staff on the new system.
• Continuously enhancing and improving existing processes to increase income, reduce cost, reduce TAT, reduce operational risk and increase controls either by enhancing systems or improving the existing procedures.
• Ensuring smooth implementation for all new enhancements \ projects.
• Suggested and engineered the Internal Control Unit structure and lined out its roles and responsibilities.
• Follow up with related unit managers all queries received from our internal and external customers regarding transactions handled by CPSD to ensure prompt reply and implementation of corrective actions where required.
• Review all audit reports on CPSD activities as well as the agreed action plans and coordinate with Unit Managers to ensure timely implementation of the action plans.
• Performed periodic checks on a random sample of activities to ensure compliance to bank’s policies and procedures and filing the resulted reports to the management for MIS purposes and corrective actions if necessary.
• Suggested and successfully launched the Payments Investigations Unit responsible for investigating problematic cases and replying to all queries regarding payments from, to and through UNB to enhance response time to queries and ensure quality service to our customers as well as correspondent banks.
• Preparing reports regarding volume of work and Turn Around Time (TAT) of each process to streamline flow of work and ensure they meet the SLA.
• Review related reports and activities to ensure they are fully and effectively checked, and that no deviation from relevant policies and procedures occurs.
• Follow up with process owners to ensure that related heads of accounts are 100% reconciled and balanced.
A member of the Business Analysis Team of the new Core Banking System Implementation Project and
involved in the full lifecycle of the project; participate in Gap Analysis Discussions, gather business
requirements and prepare BRDs \ FSDs for various Core Operations processes (UNB Conventional
Phase).
Assisted in the design of UAT strategy and prepared related Test Scenarios along with the various run
charts, testing workflow and dependencies.
Oversaw operations related Test Cases. Raising defects and follow up on fixes and retesting.
Prepare, document and follow up on all Change Requests and Parameter Change Requests for
identified defects arose during UAT
Conducted the gap analysis sessions, requirement gathering and UAT for Handysoft’s BizFlow
implementation project (the bank’s eWorkflow system).
Led the Change Management Team with responsibility to Process Mapping, prepare and analyze the As
IS and To Be processes as well as synchronizing and transforming the process workflow of all
operations processes from the existing to cater for the new Core Banking System (Temenos - T24)
Prepare and review the new Procedure Manual and the User Guide for all core operations processes of
T24
Organized and conducted user training courses required for all Operations staff on the new system.
Continuously enhancing and improving existing processes to increase income, reduce cost, reduce TAT,
reduce operational risk and increase controls either by enhancing systems or improving the existing
procedures.
Participated in the gap analysis discussion, requirement gathering and UAT of Corporate Online
implementation project. (the bank’s online banking solution provided by Polaris).
Ensuring smooth implementation for all new enhancements \ projects.
Responsible for checking and approving all the Inward Remittances, Outward Remittances, Inward Collections, Autopay, Utility Bills, Personal Internet Banking (PIB) and Electronic Banking transactions. Monitoring staff productivity and improving workflow cycle to optimize use of System and enhance time management aspects. Follow up reports regarding outstanding items, and preparing statistics regarding volume of work and time consumption to help in decision-making process.
Monitor the increase of customer usage for the new products and services (PIB, HAP) and monitor the increase of the number of transactions submitted via these delivery channels.
Acting as the Personal Internet Banking E-Champion for NSC.
Assisted in the writing of PIB procedure manual.
Acted as a member of the PIB Steering Committee.
Designed and conducted the User Acceptance Test of PIB
Conducted the UAT of Hexagon Autopay (the bank’s Electronic Payroll Solution)
Responsible for preparing all the necessary work to processing Inward Remittances, Outward Remittances, Inward Collections, Autopay, Utility Bills and Electronic Banking transactions and selling and cross selling bank's products & services to customers and non-customers.
Participated in enhancing the STP rate of Message Automation System (Inward Payments).
Assisted in putting together the procedure manual of Drawings Payable Service.
Acted as the UAT Coordinator of the bank’s system upgrade project for NSC.
Designed and conducted the User Acceptance Test of the bank’s system upgrade.
Responsible for cashing cheques, Payment Orders, Forign Exchange, Deposits, Credit Cards Payments, maintaining a good bank's image and Cross selling for bank's products & services to customers & non-customers.
Responsible for book keeping, Reconciling Bank's accounts, Preparing all necissary documentation for Documentary Credits and Letter of Guarantees for tenders and Import / Export of required equipment and follow up the Due Dates of LC's & LG's as well as Bank's Loans.
Responsible for all the finantial aspects of the programs / drama work within my position.
(Trainee for one month).
University of Cambridge Certificate in Advanced English
University of Cambridge First Certificate in English.
