Total Years of Experience: 15 Years, 3 Months
January 2017
To Present
Technical Team Leader
at Alkan CIT
Location :
Egypt - Cairo
• Review completed tasks to ascertain compliance with standards.
• Provide solution to any complex IT related challenges in the organization.
• Work alongside other departments to achieve company goals and visions.
• Write and forward regular reports to the management.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Coach all team members and motivate them to produce desired results.
• Provide solution to any complex IT related challenges in the organization.
• Work alongside other departments to achieve company goals and visions.
• Write and forward regular reports to the management.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Coach all team members and motivate them to produce desired results.
May 2016
To January 2017
Presales Engineer
at Alkan East
Location :
Oman - Muscat
• ITA NDC-Oman, KOM, Muscat: handover as-built document, operation document and finally the UAT at enclosure phases
1. Design unified internet solution to provide services for specific customer
2. Respond to O&M RFP, deliver our SOW
3. Design management security zones
• CAAJ-Oman, EL-Rostaq: Respond to RFP, design LLD for two datacenter, communicate closely with multiple vendor to determine best product pricing, develop the overall solution and calculate time duration for implementation plan
• Container DC Project, Sohar: respond to RFQ in ooredoo to introduce our resources and our ability in big implementation (awarded project)
1. Design unified internet solution to provide services for specific customer
2. Respond to O&M RFP, deliver our SOW
3. Design management security zones
• CAAJ-Oman, EL-Rostaq: Respond to RFP, design LLD for two datacenter, communicate closely with multiple vendor to determine best product pricing, develop the overall solution and calculate time duration for implementation plan
• Container DC Project, Sohar: respond to RFQ in ooredoo to introduce our resources and our ability in big implementation (awarded project)
June 2014
To May 2016
Senior Technical Support
at Alkan CIT
Location :
Egypt - Cairo
• Be up to date with current field practices to enhance service standards and delivery
• Review customer technical demands and instructions to identify the most efficient methods of implementation and using delivered materials
• Resolving escalated customer complaints without the need for team lead intervention
• Attend technical training to acquire more knowledge of technical procedures and applications, and other job demands
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum result
• Review customer technical demands and instructions to identify the most efficient methods of implementation and using delivered materials
• Resolving escalated customer complaints without the need for team lead intervention
• Attend technical training to acquire more knowledge of technical procedures and applications, and other job demands
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum result
October 2009
To April 2014
Technical Support Engineer
at ALkan Telecom
Location :
Egypt - Cairo
• Delivering IT solutions to both technical and non-technical end users, while also supporting a wide range of vendor technologies.
• Support customer may be required to be on-call or in site throughout the year.
• Taking ownership of technical issues, and working with our team to resolve more advanced issues when necessary
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
• Support customer may be required to be on-call or in site throughout the year.
• Taking ownership of technical issues, and working with our team to resolve more advanced issues when necessary
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
April 2009
To October 2009
Service Engineer
at Giza System
Location :
Egypt - Cairo
1. Project Management Fiber and Network Project.
2. Set a methodology to perform the major project management functions of scheduling, cost, risk, change control, and communication. This methodology provides a road map for performing these project functions and it’s a key of consistency in the planning and execution.
2. Set a methodology to perform the major project management functions of scheduling, cost, risk, change control, and communication. This methodology provides a road map for performing these project functions and it’s a key of consistency in the planning and execution.
November 2008
To April 2009
Site Engineer
at Alcatel-Lucent
Location :
Egypt - Cairo
A- Fully installation for BTS (Base Transceiver Station).
B- Connect BTS’S to BSS (Base Station Controller).
C- Convert sites related to MobiNil PLMN from 2.7G to 3G.
B- Connect BTS’S to BSS (Base Station Controller).
C- Convert sites related to MobiNil PLMN from 2.7G to 3G.
Share on Facebook
Share on Twitter
Share Via Email