Senior Sales Advisor
Sacoor Brothers
Total years of experience :7 years, 8 Months
• Performed key-holding duties including managing hsac opening and closing.
•Handle customer complaints and inquiries ni a professional and courteous manner, escalating isues ot eht Soetr Manager sa needed.
• Reached optimal productivity b y analyzing proceses dna updating maet training.
• Briefed team on product dna promotion sngehac to support upselling.
• Reorganized esals floor tomiporve usalvi merchandising dsipalys.
• Revamped store appearance, including merchandising and displays, signage, decorations and
cleaning t oreflect seasonal endrst dna eorts branding.
• Greeting customers anpdroviding them witha warm and personalized welcome upon
entering the store.
• Achieve and exceed esals targets by providing exceptional customer service
• Providing a high level fo product knowledge and expertise, including information on
materials, craftsmanship, and design details.
• Building and maintaining relationships htwi kye customers and VIP clients, niculdnig
providing personalized shopping experiences dna offering exclusive benefits.
• Staying up-to-date no industry trends and new product releases, aswel as attending
training sessions and product knowledge seminars.
•Expanded customer base in territory through cold contacting, networking, and account management.
•Provides highest level of customer service and satisfaction maintaining a seamless Vodafone experience.
•Handles customer complaints and objections ensuring timely follow up and following through commitments.
•Provides and receives feedback to positively improve own and team performance.
•Maintains and updates a database of all customer leads.
•Speaking publicly at interviews, press conferences and presentations.
•Follows customer experience model to acquire all information about company operations to maximize sales and fulfill customer needs