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Ahmed Barakat, Senior Technical Support Lead

Ahmed Barakat

Senior Technical Support Lead·EJADAH SYSTEMS LTD

Saudi Arabia

Bachelor's degree, Computers and Information ( Computer Science )

Work experience

Total years of experience: 12 years, 7 months

Senior Technical Support Lead

January 2022 - Present

EJADAH SYSTEMS LTD

Riyadh, Saudi Arabia •Hybrid

I found this job using Bayt.com

January 2022 - Present

\[ALRJAHI Bank\] : MICROSOFT DYNAMICS CRM PRODUCTION TEAM LEAD .
Details (
1th Support, 2nd Layer Support, investigate live issues & Deploy
hot fixes, Controlling production stability 24/7, Controlling DR Activity, Dynamics CRM
Administrator, Dynamics CRM Customizer, CRM Installation & upgrade, .Net
applications Administrator, SSIS Administrator, SSRS Administrator, Create/Trace CRs
as project manager, TFS Administrator, manage production team, manage new
releases and deployments, part from design in new changes, controlling all consuming
Services & providing Services, controlling 13000 live users with )
Company industry:
IT Services
Job role:
Information Technology

IT / Microsoft Dynamics CRM Administrator

July 2021 - Present

Banque Saudi Fransi

Riyadh, Saudi Arabia

I found this job using Bayt.com

July 2021 - Present

Position Rule :-
1- 1th Layer Support .
2- Dynamics CRM Administrator .
3- Dynamics CRM Customizer .
4- Dynamics CRM Installation .
5- .Net applications Administrator .
6- SSIS Administrator .
7- SSRS Administrator .
8- Switch DR activity .
9- Create/Trace CRs as Project Manager .
Company industry:
Banking
Job role:
Information Technology

DYNAMICS CRM ADMINISTRATOR &TECHNICAL SUPPORT CONSULTANT AT Banque SAUDI Fransi

January 2021 - January 2022

ELMAWARED RECRUITMENT COMPANY,

Riyadh, Saudi Arabia

January 2021 - January 2022

1th layer Support, Dynamics CRM Administrator, Dynamics CRM Customizer, CRM Installation , .Net applications Administrator, SSIS Administrator, SSRS Administrator, Create/Trace CRs as project manager
Company industry:
Recruitment & Employee Placement Agency

SR Microsoft Dynamics CRM Support Engineer

March 2018 - June 2021

Bank Albilad

Riyadh, Saudi Arabia

I found this job using Bayt.com

March 2018 - June 2021

I am working as SR Dynamics CRM application support Engineer at bank ALBILAD

CRM for Customer service .

Position Rule :-
1- 1th Layer Support .
2- Dynamics CRM Administrator .
3- Dynamics CRM Customizer .
4- BAB360 Solution Designer .
5- Create/Trace CRs as Project Manager .

Technologies & Tools :
1- Asp.net
2- SharePoint
3- Microsoft Dynamics CRM
4- Custom Activity, plugin, Processes, Customization, views, dashboard, security, business unit, Trace exception Plugin
5- SQL Server, SSIS, SSRS, Always ON
6- Networking , NLB, DNS, DR, IIS
7- HTML, C#, JavaScript, J Query, Web services(ASMX, WebApi, WCF)
Company industry:
Banking
Job role:
Banking

SR.MICROSOFT DYNAMICS CRM & ASP.NET APPLICATION SUPPORT at Bank ALBILAD

January 2018 - January 2021

ELMAWARED RECRUITMENT COMPANY,

Riyadh, Saudi Arabia

January 2018 - January 2021

1th layer Support, 2nd Layer Support, investigate live issues & Deploy hot fixes, Controlling production stability 24/7, Controlling DR Activity , Dynamics CRM Administrator, Dynamics CRM Customizer, CRM Installation & upgrade , .Net applications Administrator, SSIS Administrator, SSRS Administrator, Create/Trace CRs as project manager, TFS Administrator
Company industry:
Recruitment & Employee Placement Agency

ASP.NET and Dynamics CRM Developer

February 2017 - March 2018

ABDAL Recruitment

Riyadh, Saudi Arabia

I found this job using Bayt.com

February 2017 - March 2018

1- I am Working as ASP.NET and SharePoint developer in Saudi Tourism as outsource resource from Feb 2017 to October 2017
from El-HANAGroup Company .

2- I am Working as ASP.NET and Dynamics CRM developer in ABDAL Man Power company as outsource resource from October 2017 to March 2018
from El-hana Group Company .
Company industry:
Business Consultancy Services
Job role:
Information Technology

Software Developer

October 2015 - January 2017

NTGClarity

Riyadh, Saudi Arabia

October 2015 - January 2017

Working as ASP.NET developer, Dynamics CRM developer , Siebel developer, TIBCO MiddelWare Developer ,
Business analyst, Application support .
Company industry:
Software Development
Job role:
Information Technology

Free Lancer ASP.NET Developer

July 2014 - April 2015

Not Available

Mansoura, Egypt

I found this job using Bayt.com

July 2014 - April 2015

i am working as ASP.NET free lancer developer
business : E commerce
Technologies :
1-Asp.net
2-SQL server
3-Javascript
4-IIS
Company industry:
Internet & E-commerce
Job role:
Information Technology

IT Network Engineer

January 2013 - January 2014

Smart Village

Damietta, Egypt

I found this job using Bayt.com

January 2013 - January 2014

working as Network Engineer and .Net developer at Smart Village Company in Egypt .

CCNA
Company industry:
IT Services
Job role:
Information Technology

Education

Mansoura University

May 2012

May 2012

Bachelor's degree, Computers and Information ( Computer Science )

Egypt

GPA (percentage): 71%

GPA (percentage): 71%

Graduation Project; discovering brain tumors, Excellent.

Skills

javascript +html +css
Expert
javascript +html +css
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
ASP.NET
Expert
ASP.NET
Expert
SQL Server
Expert
SQL Server
Expert
ASP.NET
Expert
ASP.NET
Expert
C#
Expert
C#
Expert
HTML
Expert
HTML
Expert
JAVASCRIPT
Expert
JAVASCRIPT
Expert
SELF MOTIVATED
Expert
SELF MOTIVATED
Expert
tfs
Expert
tfs
Expert
webservices
Expert
webservices
Expert
LINQ
Expert
LINQ
Expert
Entity Framework
Expert
Entity Framework
Expert
design pattern
Intermediate
design pattern
Intermediate
jquery
Expert
jquery
Expert
sharepoint
Intermediate
sharepoint
Intermediate
ADO.net
Expert
ADO.net
Expert
SQL Server
Expert
SQL Server
Expert
css
Expert
css
Expert
xrm toolbox , ribbon workbench tool
Expert
xrm toolbox , ribbon workbench tool
Expert
siebel
Intermediate
siebel
Intermediate
ajax toolkit
Expert
ajax toolkit
Expert
Microsoft dynamics crm deployment manager
Intermediate
Microsoft dynamics crm deployment manager
Intermediate
visual studio
Expert
visual studio
Expert
plugin registration tool
Expert
plugin registration tool
Expert
SQL Data Tool (ssis,ssas,ssrs)
Expert
SQL Data Tool (ssis,ssas,ssrs)
Expert
ajax
Expert
ajax
Expert
Microsoft dynamics crm bids report authoring too
Intermediate
Microsoft dynamics crm bids report authoring too
Intermediate
IIS webserver
Expert
IIS webserver
Expert
microsoft dynamics CRM
Intermediate
microsoft dynamics CRM
Intermediate
C# PROGRAMMING LANGUAGE
Intermediate
C# PROGRAMMING LANGUAGE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
ASP NET
Intermediate
ASP NET
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
JQUERY
Intermediate
JQUERY
Intermediate
MICROSOFT DYNAMICS
Intermediate
MICROSOFT DYNAMICS
Intermediate
javascript +html +css
Expert
javascript +html +css
Expert
Business Intelligence
Expert
Business Intelligence
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert

Languages

English
Intermediate
Arabic
Expert

Memberships

Body Master KSA

Express

December 2016

Training and Certifications

Certifications
[Excellent
[Good, Computers & Information
[MICROSOFT DYNAMICS CRM 2015]
Cisco Certified Network Associate
Microsoft Dynamics CRM Application
Microsoft Dynamics CRM Customization and Configuration
Business Continuity
Controlling Fraud
Islamic Banking Awareness program
Anti Money Laundry
Information Security
Business Continuity
Saudi Council of Engineering
Sniper Expansion Project
Anti-Money Laundry
May 2020
Show credentials
Business Continuity
May 2020
Show credentials
Islamic Banking Awareness Program
May 2020
Show credentials
Microsoft Dynamics CRM Customization and Configuration
Nov 2016
Show credentials
Microsoft Dynamics CRM Application
Oct 2016
Show credentials
CCNA
Jun 2013 - Jun 2016
Show credentials
Training
.NEt
newhorizon
Feb 2014

Hobbies

  • football
    gain compition