Head OF Managed IT services
ALburj Holding
Total years of experience :12 years, 4 Months
Collaborated closely with cross-functional teams to identify and evaluate business requirements, ensuring seamless alignment between technology solutions and organizational objectives.
- Demonstrated proficiency in implementing and managing enterprise-level information systems, including database management, network infrastructure, and software applications.
- Led the design and development of tailored software solutions, resulting in streamlined business processes and enhanced operational efficiency.
- Proactively provided technical support and troubleshooting expertise, swiftly resolving hardware, software, and network issues to minimize downtime and maximize end-user productivity.
- Implemented robust information security measures, including data encryption, access controls, and vulnerability assessments, to safeguard critical organizational data.
- Conducted regular system audits and performance evaluations, leveraging my experience to identify opportunities for optimization and improvement.
- Kept abreast of emerging technologies and industry trends, consistently evaluating their potential impact on the organization and recommending innovative solutions.
- Mentored and trained junior IT staff, leveraging my wealth of experience to foster a culture of continuous learning and professional development.
Troubleshooting: and ability to diagnose and resolve technical issues, including hardware and software problems, network connectivity issues, and data backup and recovery. Assessed and made recommendations around the IT infrastructure to ensure it continued to meet the needs of the business, Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to a vendor, Active directory management, NTFS security, disk quota management, Protects organization's value by keeping information confidential, Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Throughout my Bachelor of Science in Management Information Systems (MIS) program, I gained a comprehensive understanding of the intersection between technology and business. The program equipped me with the necessary skills and knowledge to effectively leverage information systems to drive organizational success.
